Technical Senior Manager

Job Title: Technical Senior Manager
Location: Oldbury – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday

AA Summary

Think the AA is just about roadside assistance? Think again!

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team.

Ready to join us?

As Technical Senior Manager, you’ll set the technical direction for Road Operations, shaping the tools, diagnostic platforms, data, and engineering capability that keep our patrols at the top of their game. You’ll lead the way on emerging technologies such as EVs, connected vehicles and ADAS, ensuring the AA stays ahead of industry change and continues to deliver exceptional roadside repair performance for our customers.

Working closely with leaders across Road and the COO team, you’ll drive innovation, champion smarter investment decisions, and raise technical standards across the operation. You’ll also act as our senior technical voice with manufacturers, suppliers, and partners, making sure new solutions land quickly, effectively, and with measurable impact.

• Leading and developing the technical team to deliver transformation and future readiness.
• Overseeing end‑to‑end technical initiatives, from defining requirements to ensuring successful delivery and business impact.
• Fostering a culture of innovation, continuous improvement, and forward thinking across the technical function.
• Setting the technical strategy and multi‑year roadmap covering tooling, equipment, diagnostics, and data platforms.
• Horizon‑scanning emerging technologies (EV, telematics, battery tech, ADAS, legislation) and shaping evidence‑based investment plans.
• Defining repair capability and technical standards across vehicle segments, ensuring measurable improvements in repair performance.
• Leading technical requirements for tooling and equipment, from specification and deployment to lifecycle and end‑of‑life management.
• Working with suppliers to drive improvements, cost efficiencies, and performance through benchmarking and commercial insight.
• Owning relationships with diagnostic partners to maximise system coverage, updates, analytics, and long‑term capability.
• Monitoring market trends in EVs and connected vehicles, embedding insights into training, equipment strategy, and operational procedures.
• Acting as the operational SME for EV and connected vehicle technologies, ensuring safe systems of work and compliance.

• Strategic mindset with strong analytical and problem‑solving ability.
• Proven leadership and the confidence to influence, motivate, and empower teams.
• Strong stakeholder management skills and the ability to build effective relationships.
• Excellent written and verbal communication skills across all organisational levels.
• Confidence to challenge constructively and drive positive, evidence‑based outcomes.
• Resilient, adaptable, and proactive approach, with integrity under pressure.
• Commercial awareness with the ability to negotiate and balance competing priorities.
• Solid proficiency in core software tools, including Excel, Word, and PowerPoint.
• Deep technical knowledge in automotive, mechanical, or electrical engineering, including EV and connected vehicle expertise.
• Proven experience leading multi‑site technical functions with measurable improvements in repair performance and efficiency.

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee…