Technical Coordinator

We are recruiting a Technical Coordinator to join our team on a full-time, permanent basis, based at our office in West Bromwich.

This role is ideally suited to those from an engineering background, perhaps in a practical role, and looking to retain those skills and knowledge but working in an office environment with regular hours.

For us having an engineering background will provide the experience and insights to what's required in the field before attending a service/maintenance-related call.

Working in close collaboration with the Scheduler, the Technical Coordinator ensures our Service Technicians have the correct materials, equipment and instructions they need to repair or upgrade customers equipment and can perform the work safely before attending site.

You will report to the Operations Manager.

Main responsibilities will include:

• You’ll review Service Requests and related paperwork for accurate descriptions, reviewing estimated hours/costs to ensure they are achievable, review correct asset details, consulting with Operations Manager or Field Supervisor.
• Using our in-house system, Siebel, you’ll complete and monitor all the relevant documentation and activity relating the Service Requests
• You’ll update start and completion dates...