Student Wellbeing Advisor

Location:

Birmingham | Salary: £23,920 – £27,040 per annum

As Student Wellbeing Advisor, you will serve as a crucial point of contact for students navigating various personal challenges. You will offer support, facilitate access to essential services, and maintain strong connections with external agencies.

• Providing pastoral support to students facing various challenges, including mental health issues, financial hardships, and social difficulties.
• Managing a caseload of students, conducting both online and face‑to‑face pastoral sessions, and staffing drop‑in services.
• Maintaining accurate records of student interactions, referrals, and outcomes in compliance with data protection regulations.
• Assessing and triaging student cases, escalating concerns when necessary, and collaborating closely with academic and campus teams.
• Proactively informing students about available support services within the University and contributing to the delivery of wellbeing interventions and workshops.

• A good standard of general education and an understanding of the role of Student Wellbeing services in higher education.
• Experience working with young adults and a broad knowledge of common challenges within this demographic.
• An empathetic and inclusive approach, with strong administration and communication skills.
• The ability to work both independently and collaboratively, exhibiting resilience in managing a demanding workload.
• Comfort in liaising with internal colleagues and external agencies.
• Proficiency in Microsoft Office applications.

We are a values‑led organisation, meaning our core values underpin all that we do:
Believe in Everyone
. Challenge the Norm
. Grow Together
. Do the Right Thing
. Own It
.

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

We continually strive to create a culture of inclusivity that truly represents our diverse communities. We welcome applications from all individuals and are particularly keen to hear from those who identify as male or gender‑diverse, as they are currently underrepresented within our department.

We are committed to promoting the safety and welfare of our students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.

Interested in this opportunity, click apply and you will be redirected to our careers page to complete your application.