Principal Support Officer

We are seeking a highly organised, compassionate and experienced Principal Support Officer to join our Foundation Learning department. This is a key leadership role responsible for the day-to-day management of the Learning Support Team and the delivery of high-quality support for learners with severe learning difficulties, disabilities and complex needs. Reporting to the Head of Section – Foundation Learning, you will play a vital role in promoting learner independence, wellbeing and positive educational outcomes, while ensuring compliance with EHCP requirements, safeguarding standards and local authority expectations.

• Lead, manage and organise the Learning Support Team, including staffing, timetabling, rooming and operational procedures
• Assess learner support needs and oversee the design, implementation and review of individual support plans, EHCP provision and risk assessments
• Monitor and evidence the effectiveness of learning support through registers, attendance tracking, audits and progression reviews
• Line manage Learning Support staff and agency staff, including induction, appraisals, absence management and professional development
• Lead on CPD for Learning Support Assistants, ensuring staff maintain up-to-date skills and statutory compliance
• Provide direct learning support where required, modelling best practice and maintaining professional competence
• Work collaboratively with curriculum teams to ensure support provision enables effective curriculum delivery
• Provide pastoral care, contribute to safeguarding processes and liaise with parents, carers, local authorities and external agencies
• Support enrolment, induction, reviews, events, enrichment activities and wider college initiatives

• Relevant Level 3 qualification or above in Learning Support, SEND, Education, Health & Social Care or a related field
• Significant experience supporting learners with severe learning difficulties, disabilities and complex needs
• Proven experience of leading or managing staff, including performance reviews and development
• Strong understanding of SEND legislation, the SEND Code of Practice and inclusive education
• Excellent communication, organisational and leadership skills
• Experience working with EHCPs, safeguarding procedures, behaviour management strategies and multi-agency partnerships
• Ability to work flexibly and collaboratively across departments in a busy education environment

• ✅ Competitive Salary – Attractive pay aligned with sector standards
• Outstanding Annual Leave – Enjoy 35–50 days annual leave, plus 8 bank holidays and additional Christmas closure days
• Career Development – Access to dedicated development days, CPD opportunities and leadership pathways
• Cycle to Work Scheme – Save money and support a healthier commute
• ♀️ Onsite & Local Discounts – Reduced rates on hair & beauty, dog grooming, car health checks and more
• Fitness Benefits – Use our college gym or access discounted local gym memberships
• Generous Pension – 21.5% employer pension contribution for non-teaching roles
• Retail & Travel Discounts – Access savings through UNIDAYS, Student Beans and Blue Light Discount
• Free Will Writing Service – Professional support for future planning
• Free Flu Vaccination – Stay protected at no cost
• Wellbeing Support – Confidential counselling and wellbeing platforms
• Recognition & Celebration – Staff awards, recognition events and celebration days throughout the year