Customer Service Agent

Hours: 35 hours per week - Hours of work will be between 08:30am – 18:00pm Monday – Friday and 8:30am-12:30pm on Saturdays (Saturdays on a rota basis)

We’ve always got our eyes peeled looking for new colleagues to join us that’s why we’re in a position to recruit a Customer Service Agent for our Talent Bank
.

Our Talent Bank roles mean you’ll be interviewed before we have a permanent position available. Then, we’ll give you a call once one comes up so we can get you started in the team in no-time.

At the West Brom, we know solid futures don’t happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we’ll do everything we can to help them build the life they want bit by bit. We’re all about customer experience, which means we do the right thing, not just the easy thing.

Whatever your role, you’ll put the customer at the heart of everything you do and make a positive lifelong impression.

• Providing a service so good that our customers tell their friends and family about us.
• Be there when our customers need us in a way which suits them. You’ll mostly be chatting to our customers on the phone, by email and on live chat.
• Working on customers’ accounts with care.
• Making outbound contact to keep our customers updated.
• Handling queries with confidence whether it’s about our products, services, or anything else customers need.
• Whether someone’s looking for their first home or to build up savings they can rely on, you’ll be there with a positive attitude, ready to help.

• Someone who shows up every day with a positive, helpful, and supportive attitude and makes a heartfelt impression on our customers.
• A customer centric person who holds a genuine interest in customers and their needs.
• Someone with an infectious team spirit who’s ready to collaborate and share ideas.
• A calm,
  clear, and confident communicator who can get their point across, as well as making other people feel heard.
• Empathy
  , we want you to put yourself in others’ shoes. You’ll need to listen, understand, and offer support to all our customers, as well as your colleagues.
• Flexibility
  , there’ll be times when we’ll need you to step up to help your team and other teams, especially during our busy times.
• Tech‑savvy – you’ll need to be able to use a computer and work your way around our systems once we’ve shown you the ropes.
• A curious mindset, you’ll be ready to learn and grow
  , open to challenges and developing new skills.

• We pride ourselves on our development opportunities and always look to promote from within wherever possible,
• Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
• 2 paid volunteering days a year,
• Living Pensions:
  Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%
• Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
• Life assurance provided by the Society at 4 times your salary,
• Yearly performance related pay scheme and pay review,
• Private medical insurance that’s discounted when your time with us grows, with the option to include family members,
• A Perkbox account – giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
• And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We’re proud of our heritage and absolutely believe that the West Brom is a great place to work.

Our…