Customer Resolution Officer

Location: Sandwell

Recruit4staff are representing a well-established waste management business in their search for a Customer Resolution Officer to work in Rowley Regis

Job Details:

Pay: £29,000 per annum
Hours of Work:
Monday to Friday 8:30am to 5:00pm (flexibility with start and finish times depending on customer availability)
Duration:
Permanent
Benefits:
Company Car,
The successful Customer Resolution Officer will receive a company car and the opportunity to build long-term relationships with clients across the West Midlands.

Job Role:

The Customer Resolution Officer will be responsible for resolving customer complaints and queries efficiently while protecting the company’s commercial position. As a Customer Resolution Officer, you will manage your own diary, attend customer visits, negotiate rates, and maintain strong working partnerships with clients. You will take a calm and level-headed approach to problem-solving, making confident on-the-spot decisions to ensure satisfactory outcomes for all parties.

The role also involves managing a busy workload through a CRM system, where effective time management is essential, alongside using your in-depth geographical knowledge of Birmingham and the surrounding areas.

Essential Skills, Experience, or

Qualifications:

Previous experience within a similar position
Strong negotiation, problem-solving, communication, and IT skills
The ability to organise and prioritise workloads to meet deadlines
Confidence within a customer-facing role
Clean Full UK Driving Licence
Commutable From:
Birmingham, Dudley, Oldbury, Smethwick, Halesowen, West Bromwich and surrounding West Midlands areas

Similar Job Titles:
Client Resolution, Negotiator, Client Relations, Account Manager, Customer Care Agent, Retentions Agent, Retentions Advisor

This Customer Resolution Officer position offers a varied and autonomous role within a supportive and growing business.

If you are an experienced Customer Resolution Officer looking to progress your career, please apply now.

For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business