Customer Account Manager

Location: Wednesbury

My well-established client with extensive experience in storage and delivery are looking for a Customer Account Manager to join their team due to groth and expansion. It is essential to the role that you have a background in Transport and Logistics.

Duties include:

- * Managing and developing key customer relationships, ensuring high levels of service delivery, and acting as the main point of contact between customers and internal operations.

* Focusing on customer retention, service performance, and identifying opportunities for account growth within the transport and logistics sector.

* Act as primary point of contact for allocated internal and external customer accounts

* Build and maintain strong, long-term customer relationships

* Ensure customer requirements and service level agreements (SLAs) are fully understood and met

* Handle customer queries, service issues, and escalations in a professional and timely manner

* Monitor daily and ongoing service performance for assigned accounts

* Liaise closely with transport planners, and operations teams to ensure smooth delivery

* Proactively identify and resolve potential service issues before they impact the customer

* Track KPIs such as on-time delivery, claims, and service compliance

* Support contract renewals, pricing discussions, and service reviews

* Identify opportunities for additional services, increased volumes, or improved efficiencies

* Assist onboarding new customers and implementing new contracts

* Maintain accurate account records, pricing, and customer documentation

* Prepare regular customer performance reports and review meetings

* Ensure all customer communications and agreements are documented

Key

Skills:

- * Essential you have a background in Haulage, Tranport & Logistics

* Previous experience in Customer Account Management and Contract Management

* Ability to identify sales opportunities

* Strong communication and relationship-building skills

* Able to manage multiple accounts in a fast-paced environment

* Excellent problem-solving and organisational skills with ability to remail calm under pressure in a fast paced environment.

* Confident working with transport management systems (TMS), CRM tools, and MS Office Desirable

* Knowledge of UK haulage operations and compliance

* Commercial awareness and basic pricing knowledge

* Customer-focused with a proactive mindset

* Team player with the ability to work independently

Working hours - Monday to Friday 8am – 4pm (with flexibility to support operational requirements)