Dispatcher, Customer Service​/HelpDesk

Toshiba Tec Imaging Systems (TUIS)

Are you ready for your next challenge and have an in depth understanding of a similar role?

Do you have strong communication, organisational skills and the ability to influence as part of a wider team?

If so, we want to hear from you!

The Dispatcher is responsible for coordinating the daily schedules of field-based print technicians, ensuring efficient service delivery and exceptional customer satisfaction.

Acting as the key liaison between clients, service engineers, and internal support teams, this role ensures timely maintenance, installation and repair of Toshiba print and document solutions.

You will be forward‑thinking, curious and have the ability to challenge and have excellent customer relationship skills.

This is an exciting time in the company’s development as we look to further grow and advance our customer solutions offering. You will become a vital member of the wider team, supporting the direction of Toshiba Tec as we embark on diversifying our solutions.

• Coordinate and dispatch Toshiba‑certified print technicians for service calls, installations and scheduled maintenance.
• Monitor technician availability and job status in real time using internal dispatch software (CRM, ERP, or FSM systems).
• Prioritise service requests based on urgency, SLA agreements, location and technician skillsets.
• Communicate effectively with customers to confirm appointments, provide updates and manage expectations.
• Track service performance metrics (e.g., response time, first‑time fix rate) and escalates issues where required.
• Collaborate with inventory/logistics teams to ensure engineers have necessary parts.
• Maintain accurate service records and ensure all job notes comply with Toshiba standards.
• Support the wider service delivery team with reporting and administration when needed.

• Proven experience in scheduling, dispatching or coordination (ideally within field services or print/MFD industry).
• Strong organisational and time‑management skills.
• Excellent verbal and written communication skills.
• Proficiency in dispatch or service management software (e.g. Salesforce, SAP FSM, Service Now).
• Customer‑focused mindset with a commitment to service excellence.
• Ability to work under pressure and manage multiple priorities.

• Familiarity with Toshiba print technologies, MFDs or similar OEMs.
• Basic understanding of print infrastructure and service workflows.
• Experience working with SLAs and KPIs in a technical service environment.

• GCSEs or equivalent (required)
• NVQ in Business Administration, IT or Customer Service (preferred)

• Demonstrable experience in a similar role with commercial exposure
• Confident communicator with strong relationship skills
• Strong problem‑solving and analytical skills
• Proven experience and understanding of customer needs and meeting expectations
• Enthusiastic and flexible approach
• Team player – able to work collaboratively and use own initiative
• Excellent planning, time‑management and organisational skills – able to prioritise workload and work effectively under pressure
• Excellent customer‑service ethic for internal and external customers
• Takes responsibility ownership to achieve solutions
• High level of personal resilience and flexibility
• Able to build constructive relationships with stakeholders at all levels
• Communicates clearly and respectfully both in writing and verbally
• Excellent proficiency with Microsoft office products

You will succeed because – you’re ambitious and results driven as we are. You have worked in a similar role before and can draw on a wealth of experience and are creatively and commercially minded.

You will love it because – you will have the freedom to make a difference and put your own ideas into practice.

Toshiba offers a competitive salary and excellent benefits package and the chance to progress your career within a truly global company.

The nature of workplace solutions is changing rapidly, so if you share our "Together Information" vision, let’s get together to drive the new economy.