Customer Service Administrator

Customer Service Administrator

Salary: £23,964 per annum

Hours:

35 hours

Contract:

12 month fixed term

Location:

Office:
West Bromwich

Are you devoted to delivering great customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge waiting for you. Here at the West Bromwich Building Society we are all about making a you-shaped career. We understand it’s not always easy juggling your career with all the important things outside of work.

But with the right opportunities and support we can help you build a career that works for you.

We are currently recruiting for a Customer Service Administrator to join our Savings Servicing Team. You will play a key role in servicing savings accounts (including ISA transfers) and providing support to our Mortgage Servicing Team when required. You will also work closely with Telephony and the Branch Network to answer savings related queries.

• To service on-line and direct savings accounts
• To service electronic and manual ISA transfers
• To process all external and internal customer instructions and requests accurately to meet department service standards
• To provide support to the Mortgage Servicing Team as required
• To deliver excellent customer service
• To comply with all regulatory requirements
• To have a good understanding of the department risk and control measurement framework and to know how they contribute to maintaining and delivering effective risk management
• To work as part of the team with collective responsibility for completion of all team tasks to agreed service levels
• To continually develop own skills and to maintain an ongoing personal development plan
• To maintain an up-to-date understanding of all processes and procedures and to understand how each task fits into the wider picture

• Excellent administration skills to deliver good customer outcomes
• Able to communicate effectively, both verbally and in writing with a variety of different audiences to include outbound customer calls as required
• To provide technical product information and support to colleagues in other areas of the society
• Strong attention to detail
• An ability to identify and suggest improvements to existing processes or procedures which deliver a service or efficiency gain
• Be flexible to respond to business needs with the ability to respond positively to working within a fast-paced environment

We value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.

• We pride ourselves on our development opportunities and always look to promote from within wherever possible
• Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year
• 2 paid volunteering days a year
• Living pensions: pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%
• Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave
• Life assurance provided by the society at 4 times your salary
• Yearly performance related pay scheme and pay review
  
  Private medical insurance that’s discounted when your time with us grows, with the option to include family members
• Salary sacrifice electric/hybrid car scheme
• A Perkbox account – giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
• And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We’re proud of our heritage and absolutely believe that the West Brom is a great place to work.

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