Customer Service Co-Ordinator

The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions. The customer service team are the face of our business and our biggest ambassadors.

• Relevant customer facing experience – ideally within a B2B or B2C environment.
• Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders across the business.
• A positive and can‑do attitude.
• Strong organisational skills with proven ability to handle multiple tasks at any given time.
• Computer literate, especially on Microsoft packages (Excel, Word, etc).

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre‑based products. We employ more than 65,000 colleagues in North America and Europe, Middle East, and Africa (EMEA) who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time.

We welcome all candidates to apply, even those not meeting all criteria.

• Competitive salary
• 25 days holiday plus bank holidays
• Pension scheme, life assurance and income protection
• Employee Assistance Programme
• Employee Discounts
• Cycle to work scheme