Customer Success Manager

• Applications are considered on a rolling basis
• Stockholm
• On-site

Join Our Scaleup Journey & Fuel Your Curiosity! At Lime Go, a thriving scaleup under Lime Technologies Sweden AB (publ), you’ll be part of a fast-moving, entrepreneurial team with the backing of a successful, publicly listed company. It's the best of both worlds – the agility of a startup and the stability of an industry leader with a proven track record of success.

• You have 1-2+ years of experience in customer-facing delivery roles where you ensure smooth processes and high customer satisfaction.
• You have a calm and service-oriented mindset and enjoy helping both colleagues and customers.
• Strong ability and motivation to retain and expand existing customer portfolio (a few hundred accounts).
• You simplify complex situations, are goal-oriented, and work effectively in a fast-changing environment.
• You are comfortable working with Excel and have a strong technical interest.
• Experience with, or curiosity to learn, basic concepts such as HTML, CSS, APIs, and JSON is a plus.

• You talk to customers, understand their requirements, and translate them into actionable steps for our team.
• You proactively identify customer needs and opportunities to identify order intake and adoption opportunities.
• You own customer dialogues and convert customer value into price plan upgrades through relationship-based selling.
• You are part of the customer success team and support customers and internal teams with communication, deliveries and troubleshooting where needed.
• You handle customer data imports into Lime Go using our import tool in a structured and customer-friendly way.

You’ll work with multiple projects and customers simultaneously (~10-15). A standard implementation project takes around 1-5 days.

In addition to managing implementations, you’ll also lead various improvement initiatives to develop and streamline our delivery process. You'll be responsible for a value-driven implementation budget, balancing proactive initiatives with incoming technical deliveries, including those resulting from new sales.

Lime Go is a Data-Enriched Sales CRM built for SMBs in the Nordics. You’ll be selling to sales teams who understand the value of what we offer. With over 1,000 customers in Sweden, Norway, and Denmark, our aim is to become the top choice for ambitious companies across Europe.

We’ve just completed a full product revamp, making Lime Go a fresh, modern, and powerful tool for your customers.

We’re a team of 20 people, laser-focused on aggressive growth. Join us and be part of our scaleup journey!

Requirements ✅

• Bachelor’s degree
• A tech-savvy individual who loves customer interaction
• Ready to work from our Stockholm office
• SaaS/Startup/Scaleup experience
• Fluent in Swedish and English

You’ll report to Lukas (Business Unit Director) and have regular 1-on-1s, plus collaborate with our Revenue Operations team (Sales, CS, Product - all in Stockholm).

• Competitive base salary + commission structure
• 6 weeks of vacation, collective agreement, company conferences and parties, wellness allowance, pension, and more
• A fun, collaborative environment with regular team activities and laughs

• Screening call with the team
• Case assignment to show off your skills
• In-depth interview with team members
• Agreement walkthrough
• Reference check
  
  Final interview with Lime Group CEO (Tommas) and/or Business Unit Director.

Don’t wait – apply now and start your journey with us. Europe is ready for Lime Go.

Let’s Go! 🚀