Business Support Officer - Minute Taker

Business Support Officer – Minute Taker

Rate of Pay: £16.08 per hour PAYE

Location: Onsite basis at West Locality Hub, Ilmington House, Crescent Road, Darlaston, WS10 8AE

Working Hours: 37 hours per week. Monday – Thursday 8:45am to 5:15pm with 1‑hour unpaid break. Friday 8:45am – 4:45pm with 1‑hour unpaid break.

Duration: temporary basis, 6 months with potential to extend.

Client: Walsall Council (via Opus People Solutions).

The role plays the crucial role of supporting the administrative and receptionist tasks of the office. The main point of contact will give a warm and friendly welcome to the office and provide reliable support. The role will focus on day‑to‑day business support duties and will also be expected to minute‑take to cover sickness, annual leave and additional workload within the team.

• Minute Taking – Attend and take minutes of a variety of meetings on a regular basis, and cover any sickness or absences of the Minute Takers within the team. Training and shadowing will be provided.
• Supporting the Team – Monitor and respond to incoming calls and emails.
• Diary Management – Book rooms, events and meetings via Microsoft Teams or Outlook, ensuring good time management to avoid conflicts.
• Distribution Handling – Record and distribute bus tickets and food bank vouchers for families who require support.
• Administrative Responsibilities – Maintain records and filing systems.
• Booking Management – Handle bookings of taxis, hotels, flights and trains.
• Financial Requests – Handle Purchase Order requests, invoices and daily monetary transactions to clients and purchasing of resources.

• Experience of typing minutes of various meetings and excellent typing skills.
• Ability to meet expected turn‑around deadlines for the Meeting Minutes to be documented, shared with relevant authorities and departments, and saved to the database.
• Strong experience in previous Administration, Business Support, PA or Receptionist roles.
• Knowledge and understanding of MS365 packages, including MS Teams, Outlook and Excel.
• Previous experience in a busy office environment.
• Strong organisational and time‑management skills.
• Strong ability to prioritise, meet deadlines and adapt to reprioritise in urgent matters.
• Excellent written and verbal communication skills with a friendly and welcoming manner.
• Ability to work well within a team, also having strong initiative to work independently.
• Commitment to work onsite Monday‑Friday.
• Excellent customer service skills.

If you are a professional and driven individual wanting to support Walsall Council's Children's Services with a passion to support the service in achieving outstanding results, apply now.