Customer Service Administrator

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We are very excited to be recruiting a Customer Service Administrator to work for a fast‑paced business in the West Midlands. The role of the Customer Services Administrator is to support an external sales team.

The main duties will be:

• Ensure all orders and quotations received are entered into the SAP system accurately.
• Develop and upkeep tracking spreadsheets.
• Liaise with customers and suppliers regarding deliveries, lead times etc.
• Efficiently deal with telephone and email enquiries and orders, to give our customers the level of service that is expected.
• Ensure all quotations are followed up when necessary.
• Ensure that all customer complaints, issues, and queries reach an appropriate conclusion and that the Management are advised of all issues.
• Follow all of the internal procedures set.
• Support the external sales team to develop new sales and customers.
• Ensure that the sales team (both internal and external) are kept informed of any developments relating to their accounts.
• Undertake any additional tasks as requested by their line manager or any other members of the Senior Management team.

The ideal Sales Administrator will need the following:

Good IT skills including word, excel, outlook and a willingness to learn.

Previous experience in SAP is a preference but not essential.

You must be a confident communicator with good attention to detail and thrive on working as part of a busy successful team.

Associate

Full‑time

• Sales, Customer Service, and Administrative

Construction

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