Service Desk Technician

Description

Are you passionate about technology and helping people succeed? We're looking for a Service Desk Specialist with 1-3 years of hands-on technical support experience to join our collaborative and well-established support team. In this role, you'll be the friendly first point of contact for end users-solving problems, delivering outstanding service, and making technology feel easy and accessible.
You'll play a key role in keeping our organization running smoothly by resolving issues quickly, communicating clearly, and providing a positive support experience every step of the way.

What You'll Do

• Deliver front-line technical support for computer hardware, software, and business applications
• Troubleshoot and support mobile devices, including iPhones, iPads, and Android devices
• Manage and resolve support tickets while meeting established service level agreements (SLAs)
• Translate technical concepts into clear, user-friendly language
• Provide one-on-one end-user training to empower users and prevent future issues
• Identify complex issues and escalate them to the appropriate support teams when needed

What You Bring

• Experience in service desk or help desk support
• Strong troubleshooting and problem-resolution skills
• Familiarity with ticketing systems and support workflows
• Working knowledge of Active Directory and Office 365
• Experience supporting Windows 10 and other Windows operating systems
• Confidence handling password resets, account management, and user access
• Hands-on experience with hardware, peripherals, Microsoft Office, and Outlook
• A strong customer-service mindset with a genuine desire to help others

Additional Qualifications

• Excellent verbal and written communication skills
• A team-oriented, collaborative approach to work
• Strong critical-thinking and problem-solving abilities
• A professional, patient, and user-focused demeanor

Job Type & Location

• Contract position
• Based out of West Bend, WI

Workplace Type

• Hybrid - 3 days onsite and 2 days remote after training

Job Type & Location
This is a Contract position based out of West Bend, WI.
Pay and Benefits
The pay range for this position is $20.90 - $20.90/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in West Bend,WI.
Final date to receive applications
This position is anticipated to close on Mar 6, 2026.
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About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.