Recruiter and Outreach Specialist

Job Summary

Performs a variety of tasks associated with clinical study activities which are integral to the successful conduct of research studies. Assists in the handling of in-bound and out-bound telephone calls with study site personnel and/or potential study subjects or enrolled subjects. Staff must screen potential subjects via telephone to determine study qualification per study protocol requirements and schedule screening appointments. Staff must perform a variety of duties including study screening check-in, in house stays, OPVs and other study related activity as needed.

This position will also be required to perform community outreach activities in the West Bend and Milwaukee areas. Reliable transportation is required and mileage will be reimbursed.

• Tasks completed with assistance from Manager of Subject Recruitment or Lead Subject Recruiter.
• Utilizes tools, processes, and training that enable Spaulding Clinical to develop effective strategies and tactics for subject recruitment and retention.
• Handles study related in-bound and out-bound telephone calls with potential study subjects and responds to inquiries relating to advertising, referrals and research studies.
• Utilizes study specific screening scripts to actively recruit and screen potential study participants in accordance with each protocol.
• Reads protocols, consent forms and volunteer information sheets for a thorough understanding of the study drug and procedures.
• Keeps abreast of SOPs, related FDA, Good Clinical Practice (GCP) and ICH guidelines, state and national laws and ethical standards.
• Promote Spaulding Clinical’s research services in the community by engaging with individuals and organizations at various outreach locations and events.
• Serve as the first point of contact for potential participants, clearly explaining what it means to join a study, including time commitments and procedures (e.g., providing blood and urine samples).
• Assist with planning and supporting community events that showcase Spaulding Clinical’s research opportunities.
• Collaborate with the Recruitment team by providing feedback or ideas for outreach/ marketing materials such as flyers, posters, or digital content based on community engagement experiences.
• Proactively identifies project challenges, problems, and/or potential efficiencies and communicates these appropriately to the Manager of Subject Recruitment.
• Designs and maintains tools to ensure proper recruitment for research studies.
• Ensure that the Manager of Subject Recruitment is updated and aware of any issues that arise in the Recruitment Department.
• Ensure daily primary goals of Recruitment are met appropriately and that downtime is always filled with productive activities as assigned by the Manager of Subject Recruitment.
• Work professionally with colleagues to achieve departmental goals as delegated.
• Able to demonstrate effective professionalism, and problem-solving skills.
• Trains staff in processes and procedures as needed.
• Other functions as directed and delegated.
• As required for study or site needs and if trained and delegated may be assigned study procedures such as obtaining participant information/histories/questionaries/meals/vital signs/EKGs/drug administration/specimen collection/luggage searches.

The statements made in the job description are intended to describe the general nature and level of work being performed by people assigned to this job. These statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of people assigned to this job.

• Friendly, approachable, and outgoing personality with strong interpersonal and communication skills.
• Self-starter who can work independently while on the road.
• Demonstrates strong analytical, problem-solving skills.
• Ability to read, write and interpret the English language.
• Excellent verbal communication skills including active listening ability.
• Detail oriented, good organizational traits.
• Must be self-motivated, results oriented, multi-tasking, quick learner, respond to the urgent needs of the team and show a strong track record of meeting deadlines.
• Proficient computer skills: inclination to adopt technology to maximize efficiency.
• Basic knowledge of medications, general medical diagnosis, and medical terminology.
• Excellent time management and organizational skills.
• Demonstrates ability to adapt to a rapidly changing study environment.
• Portrays professionalism in all interactions at Spaulding Clinical.

• Must possess a valid Wisconsin driver’s license (or valid license from state of residence).
• Must maintain an acceptable driving record and provide proof of current auto insurance.
• Must be able to drive for extended periods of time to outreach locations within assigned territory (e.g., Milwaukee and West Bend areas).
• Must be able to transport outreach materials and supplies as needed.

The physical demands described here are…