Patient Financial Counselor - West Bend Hospital

Job Summary

To assess patient financial needs, assist patients and collect deposits according to the Froedtert Hospital Billing and Collection Policy in a professional and courteous manner. To screen patients and assist with applications for applicable governmental programs, the health insurance exchange, and/or the Froedtert Health financial assistance program. To stress customer service and positive interpersonal relations while working closely with Admitting/Registration, Preauthorization, Care Management, appropriate department personnel in Patient Financial Services and MCW Clinical Practice Services in addressing financial responsibilities.

• Assess eligibility and assist with applications for Badger Care, Medicaid, Marketplace plans, and Froedtert’s Financial Assistance Program
• Provide cost estimates and prepayment information for upcoming services
• Meet with patients in various settings—bedside, in-office, or by phone—to address billing questions
• Serve as a liaison between patients, the preauthorization team, and clinical departments to ensure seamless communication and support

• Fast-paced, patient-facing role with opportunities for direct interaction at the bedside, in-office, or via phone.
• Collaborative, on-site environment with cross-functional teamwork involving departments like registration and pre‑authorization.
• Team structure:
  Approximately 20 members across inpatient and outpatient settings; outpatient team is larger.
• Career mobility and growth potential within the Patient Financial Services (PFS) department.

• A minimum of 1 year of experience in healthcare/revenue cycle functions (or other business office), case management, or social work is required.
• Experience using Microsoft Word, Excel and other software programs is preferred.
• Experience using Epic in a healthcare environment is preferred. Experience in social work or case management is preferred.

• High School diploma or equivalent is required.
• Bachelor's degree in social work, case management, healthcare administration, business administration, or other related field is preferred.

• State of Wisconsin and Federal Certified Application Counselor Designation is preferred.
• In lieu of Certified Application Counselor Designation, current Licensed Health Insurance Agent is preferred.

• Paid time off
• Growth opportunity—Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan—403(b)
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work‑life benefits available

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at . We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at .

We will attempt to fulfill all reasonable accommodation requests.