Customer Account Coordinator

Overview

As a member of the Regal Ware family, Synergy Ops brings over 100 years of experience to its clients providing high quality cookware products that meet and exceed expectations. We are experts in drawing and finishing high performance stainless steel. We believe the kitchen (and the family table) make up the hub of the home, where everyone belongs.

We are committed to working together to be first in mind, first in choice for US manufactured cookware, and to positively impact the lives of over 1,000,000+ people each year with our innovative and entrepreneurial mindset. We strive to create an environment where all employees can do their best work.

• Be first in mind, first in choice for US manufactured cookware
• Positively impact the lives of over 1,000,000+ people each year with our innovative and entrepreneurial mindset
• Create an environment where all employees can do their best work

You will love it here if you believe in the following:

• Everybody matters
• Do the right thing
• We are in this together
• Passion for our customers
• Service Built
• Involved Solutions Provider

If this sounds like the company for you, your seat at our Synergy Ops family table awaits. Your seat at the table:
Customer Account Coordinator
.

You will love this seat if you get, want, and have the capacity to:

• Customer Order & Account Support:
  Enter/Manage customer orders ensuring accuracy of pricing, lead times, and product availability
• Maintain accurate customer data and service records within ERP & CRM systems
• Customer Service & Issue Resolution:
  Manage customer inquiries including delivery concerns, quality issues and product information requests
• Support end consumers with warranty claims and product inquiries
• Customer Onboarding:
  Assist in new customer onboarding including account setup and documentation requirements
• Demand & Forecast Support:
  Maintain customer forecasts and collaborate with Supply Chain and Production to support demand planning
• Customer Communication & Experience Improvement:
  Oversee communication to specialty/independent customers regarding promotions and/or product details; collaborate with internal departments to support continuous improvement initiatives focused on enhancing the customer experience

This seat reports to:
Customer Success Manager

• Works with a sense of urgency and aligned purpose
• Has a passion for our customers and a focus on end consumers
• Is a servant leader who is collaborative and approachable
• Has strong ethics and integrity
• Is courageous and inspirational

There are so many benefits to being a part of the Synergy Ops & Regal Ware Team. Our benefits package is built with you and your family in mind – and that starts with the things that are most important to you – your health, your lifestyle, and your future. Learn more at Careers - Synergy Ops.

• Synergy Ops is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

We need this seat to have:

• Proficient in MS Office Applications
• High School Diploma
• 2-5 years’ Customer Service or Account Management experience
• Excellent oral and written communication skills
• Strong organizational and problem-solving skills
• Maintain a positive work atmosphere with customers, coworkers, and managers
• Strong attention to detail
• Superb phone etiquette and conflict resolution skills
• Bilingual (Spanish) preferred – not required