Ambulance Dispatch Assistant

Description

Lifestar Emergency Medical Services, LLC is a Critical Care Paramedic level ambulance service based in West Bend, Wisconsin. With stations located in West Bend, Slinger, Port Washington, Columbus/Marshall, Waupun, Adams County, and Southern Winnebago County we offer a vast coverage area encompassing Washington, Ozaukee, Columbia, Dodge, Fond du Lac, Adams, and Winnebago counties. We specialize in 911 response, prehospital transports, interfacility transports and special event stand‑by.

We are dedicated to proactive, in‑house training for our EMS staff.

We are currently seeking a full time first shift Ambulance Dispatch Assistant to work out of our West Bend business office. This full time position works Monday through Friday from 9:00 am to 5:00 pm. This position acts as a backup to ambulance and paratransit dispatchers. Job duties include but are not limited to:

• Answer incoming emergent and non‑emergent phone calls on a multi‑line phone system
• Gather appropriate medical, personal, and insurance information from callers
• Determine level of medical care needed by assessing information received from callers
• Efficiently dispatch emergency vehicles and personnel to emergent and non‑emergent calls using critical thinking to ensure the proper use of resources
• Verify insurance coverage and provide basic insurance information to Lifestar clients
• Efficiently and properly communicate via radio and phone
• Document transport information in a detailed and timely manner. Prepare reports as requested.

Our ideal candidate will possess:

• High School diploma or higher
• Be 18 years of age or older
• Outstanding customer service skills
• Outstanding map reading skills
• Ability to stay calm and think clearly under stressful situations
• Ability to multi‑task under stressful situations
• Excellent critical thinking skills with the ability to make split‑second decisions
• Ability to work independently
• Acute attention to detail
• Competency with Microsoft products, Windows and web based applications, and multi‑line phone systems
• A desire to learn
• At least one year of Dispatching experience in any industry

• Extensive in‑house, paid training
• An open‑door, friendly culture that places an emphasis on balancing hard work with fun
• A full range of benefits including medical, dental and vision insurance, short term and long term disability insurance, supplemental life insurance and a 401(k) program
• Paid sick and vacation time

Lifestar Emergency Medical Services, LLC is an equal opportunity employer.

Full‑time

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

• Dispatching: 1 year (Preferred)

• High School diploma or higher
• Be 18 years of age or older
• Outstanding customer service skills
• Outstanding map reading skills
• Ability to stay calm and think clearly under stressful situations
• Ability to multi‑task under stressful situations
• Excellent critical thinking skills with the ability to make split‑second decisions
• Ability to work independently
• Acute attention to detail
• Competency with Microsoft products, Windows and web based applications, and multi‑line phone systems
• A desire to learn
• At least one year of Dispatching experience in any industry (preferred)