Systems Technical Sales - Clearwing

Function:

Technical Sales team members are responsible for working with Clearwing clientele to identify the Audio, Video, Lighting, Rigging, or Stage Drapery needs of the end user. Technical Sales is responsible for truly identifying the problems our clients are looking to solve, recommending a bill of materials, and facilitating the sale of the products that will help our clients meet their objectives.

Technical Sales team members should be collaborative, friendly, conversational, detail oriented, and process oriented.

• Required to identify sales leads and move them through stages of sales process in Q360 (ERP)
• Expected to enter and maintain accurate data in Hubspot (CRM) and Q360 (ERP) including but not limited to contacts, addresses, and all other relevant customer information
• Prepare and send detailed estimates and scopes of work to clients
• Keep clients informed throughout the sales and delivery process, understanding their technical needs, budgets, and timelines
• Attend meetings at customer locations
• Ensure projects run smoothly, addressing any issues and assisting with troubleshooting
• Maintain relationships with vendors, handling product updates and troubleshooting
• Communicate promptly with clients via calls and emails, maintaining integrity and reliability
• Track client communication in Hubspot
• Work closely with purchasing and shipping/receiving teams to meet deadlines
• Stay updated on new industry technologies
• Collaborate with the compliance team to incorporate contract terms into estimates
• Attend sales meetings and occasionally lead Kick-Off Meetings
• Assist in training internal staff on new products
• Support accounting with monthly sales audits and reconciliation
• Propose and collaborate on new procedures to improve customer satisfaction
• Participate in trade shows, meetings, and other marketing events
• Maintain a positive and open attitude, encouraging teamwork and idea-sharing
• Act as an ambassador for the Clearwing brand

• Strong knowledge of Audio, Video, or Lighting Systems
• Self-motivated, approachable, and well-organized
• Excellent writtenitas and verbal communication skills
• Ability to manage multiple tasks and adapt to changing priorities
• Experience in entertainment installation and construction or a background in concert staging / production preferred

• May occasionally asked to lift up to 35lbs
• Required to sit/stand for extended periods while working at a computer