Retail Associate

6 days ago Be among the first 25 applicants

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores and a strong track record of success and growth. With a focus on providing customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, we deliver a fun and exciting treasure hunt experience.

Our Corporate headquarters are in Dublin, CA. We have three buying offices in key markets – New York City, Los Angeles, and Boston – and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment and continuous learning opportunities.

• Success:
  Our winning team pursues excellence while learning and evolving.
• Career growth:
  We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork:
  We work together to solve hard problems and find the right solution.
• Diversity, Equality & Inclusion:
  We celebrate the backgrounds, identities, and ideas of those who work and shop with us, because our differences make us stronger.

The Retail Associate ensures customers have a positive shopping experience by greeting, assisting, and serving customers with courtesy and professionalism. The Associate follows company best practices, maintains a clean work area, and presents merchandise appropriately. All tasks are performed during business hours and may include additional duties as needed to meet customer service and operational goals.

• Prioritise safety and practice safe behaviours in all activities.
• Maintain awareness on the sales floor to create a safe environment, keep egress clear, and immediately correct or report unsafe conditions.
• Treat all customers and associates with respect and courtesy.
• Assist customers at the register, with merchandise, and answer questions in a polite and knowledgeable manner. Greet all customers and say “thank you” at each transaction.
• Respond promptly to customer service calls and handle issues courteously, involving store leadership when necessary.
• Represent and support the company brand at all times.
• Perform cleaning tasks: sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas.
• Adhere to the company dress code and maintain a professional appearance.
• Perform daily sizing and recovery to keep the store neat, clean, and merchandised to standards.
• Expedite newly received merchandise to the sales floor, merchandise per guidelines, and maintain brand familiarity.
• Understand loss‑prevention programs such as Shortage Highway and Store Protection Specialist where applicable.
• Demonstrate integrity, safeguarding confidential information, cash, credit card data, and merchandise.
• Follow Mark‑Out‑of‑Stock policies, process disposed items, and notify store leadership for approval.
• Follow all cash, check, charge‑card, and refund procedures, maintain accuracy with bankable tenders.
• Work efficiently, executing store best practices and minimising steps in the workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritises
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, and pleasant manner.
• Ability to perform basic mathematical calculations common in retail.

• Ability to use all store equipment, including PDTs, registers, and PC.
• Spend 100 % of working time standing, walking, and moving around the store.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop regularly.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other supplies.
• Specific assignments may require additional qualifications and skills.
• For stockroom shifts: push, pull, and lift more than 20 pounds.

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This job description is a summary of the primary duties and…