Guest Attendant

About the Role

Exciting Opportunity:
Guest Attendant at Wood Spring Suites in Wesley Chapel, FL!

Hotel Management & Consulting is seeking a positive, professional, and problem‑solving Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests.

• Hourly Rate: $15.50 - $17.50 (dependent on experience)
• Daily Pay Access:
  Flexible pay options to access your earnings when you need them.
• Medical, dental, and vision benefits for full‑time employees, plus paid time off.
• Employee Assistance Program to assist with personal or work‑related concerns.
• Career growth opportunities within the company for dedicated employees.

• Front Office Operations:
  Manage daily reservations, renewals, check‑outs, and check‑ins; review and approve front‑office paperwork and reports.
• Guest Services:
  Ensure guest needs are met, conduct tours for potential guests, and close sales; fulfill special guest requests such as linen exchanges.
• Laundry Duties:
  Wash, dry, fold, and organize linens and towels; keep the laundry area clean and organized.
• Cleaning & Maintenance:
  Vacuum, dust, and sanitize public areas; ensure cleaning supplies are stocked and distributed.
• Sales & Marketing:
  Assist with in‑house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures:
  Follow property emergency procedures and ensure security for guests.
• Other Duties as Assigned.

• Minimum of one year in customer service (hotel operations experience preferred).
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time‑management, and problem‑solving skills.
• Proactive in solving problems.

• Perform tasks involving kneeling, squatting, standing, sitting, bending, and twisting for long periods.
• Lifting, pushing, and pulling up to 20 lbs regularly, occasionally up to 50 lbs.

Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. The employment relationship remains "at will". These job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), political affiliation, military status, or other non‑merit‑based factors.

We comply with applicable federal, state, and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoffs, recall, job transfers, leaves of absence, compensation, and training. In the event of a favorable hiring decision, we participate in E‑Verify.

Any form of unlawful harassment of employees or applications for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited. Improper interference with the ability of employees to perform their expected job duties is not tolerated. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. We are a Drug-Free workplace.