Therapy Services Representative - Float

Overview

Position Summary The Therapy Front Representative is responsible for all aspects of Therapy front end office functions from greeting the patient on the first visit, through their final visit or areas of the Front Desk Representative include benefit verification and authorization, patient financial responsibility collection, Therapy chart maintenance, patient scheduling, financial end of day collection reconciliation, and patient follow up on all Business Office related functions regarding Therapy Visits.

At FOI our goal is to provide our patients with world-class orthopedic care. Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI.

We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.

Qualifications High School Diploma or equivalent, Customer Service Skills, and Preferably experience in the medical environment.

• Provide Excellent Customer Service at all times.
• Obtain therapy benefits for all patients and assist with related processes.
• Monitor current therapy prescriptions for expired or fulfilled therapy prescriptions.
• Retrieve voice messages and ensure all calls are returned promptly and professionally.
• Ensure good communication with Therapists regarding all patient matters.
• Contact patients that should be advised of issues regarding their insurance such as terminated coverage or therapy visits not authorized, in advance before the patient’s appointment.
• Keep work area tidy and free from clutter at all times.
• Check and respond to all voicemail messages.
• Cross train in all therapy front desk areas.
• Attend and participate in the monthly staff and Front Desk meetings in your clinic.
• Perform job duties with professionalism and courtesy at all times.
• Ensure that all tasks are completed before leaving at the end of your scheduled shift.
• Acknowledge and greet all patients upon arrival to the Therapy department.
• Collect all co-payments, co-insurance and deductibles at the time services are rendered.
• Explain in detail all new patient paperwork including benefits to all new patients.
• Follow up on all inactive patients.
• Call patients from the Athena orders.
• Schedule all Therapy New and Established patients per the Therapy Plan of Care.
• Communicate well with patients, visitors, and all FOI team members.
• Complete Chart Discharge procedures and prepare for Medical Records.
• Distribute and collect mail twice daily.
• All other duties as assigned.

• Full time opportunities available, with room for career growth and advancement.
• Excellent job security and stability, to promote an optimal work-life balance.
• Be part of this dynamic and growing high-level Therapy Services team!

Orthopaedic Solutions Management is a Drug Free Workplace
We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.