Front Office Assistant - Interventional Pain Management

Position Summary

Florida Medical Clinic Orlando Health

Job Title:Front Office Assistant

Full Time:Monday-Friday, 8:00 AM - 5:00 PM.

Department: Interventional Pain Management

Location
:
This position travels to two locations, Land O' Lakes & Zephyrhills.

Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

✅
Education & Career Growth
– Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.✅
Health & Wellness
– Comprehensive medical, dental, vision, free virtual visits, and well-being programs.✅
Financial & Retirement
– Up to5% employer match
on retirement contributions.✅
Work-Life Balance
–
Four weeks of paid parental leave, PTO, and flexible leave options.✅
Family & Pet Support
– Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting