Assistant Store Manager

Overview

Assistant Store Manager Sally Beauty 01632 is responsible for hiring, developing and leading store associates while ensuring optimal customer experiences, overseeing store operations, and maintaining brand standards. Develop strategies and plans to achieve key performance indicators and financial targets through analysis, action planning, effective communication and accountability. Assistant Managers support the Store Manager and are responsible for primary duties when the Store Manager is not present.

• 30% Brand:
  Supervise and support daily goals and activities to deliver an exceptional client experience, maximize sales/KPIs and drive customer loyalty. Ensure brand standards are met (merchandising, POGs, marketing, back rooms, dress code, etc.). Act as main point of contact to resolve customer issues. Analyze store trends and anticipate customer demands.
• 30% People:
  Engage, train and develop the team to achieve positive results. Recruit to build a network of external candidates when needed. Identify strengths and opportunities for each associate and address via coaching or counseling. Enforce Company policies, maintain positive associate relations, and communicate relevant information. Build relations with Store Manager peers and maintain communication with AM/DM. Foster diversity, inclusion and belonging.
• 30% Operations:
  Ensure execution of company processes through training, management, analysis and continuous improvement. Utilize digital strategies such as Omni-channel fulfillment (SFS/SDD/BOPIS).
• Manage inventory through ordering and shipment processing. Manage payroll hours to meet business needs and schedule accordingly. Ensure correct opening and closing procedures. Complete Company directives and projects in a timely and accurate manner.
• 10% Safety/Loss Prevention:
  Maintain a safe store environment, enforce policies, protect assets through inventory and cash control procedures, and analyze reports/tools/technology. Ensure compliance with all HAZMAT training and related procedures.

• High School Diploma or equivalent.
• Must be 18 years of age or older.
• Minimum 3+ years retail sales/customer service experience preferred.
• At least 1+ year(s) prior management experience preferred.
• Ability to lead or support a team to meet business objectives.
• Effective communication with team and management.
• Scheduling availability to meet the needs of the business.
• Cosmetology license desirable, but not required.

• Passionate Learner.
• Desire to grow and learn.

• Adjusts to multiple demands and responds to new circumstances and ambiguous situations.

• Builds competent, diverse teams by hiring, developing, motivating and coaching talent for future success.

• Expresses information candidly and straightforwardly, creating an engaging and open environment.

• Develops strong partnerships and engages with associates at all levels and across functions, valuing inclusion.

• Understands and works to meet the needs of external and internal customers.

• Drives and delivers plans, holds self and team accountable, demonstrates GRIT and a determination to succeed.

• Demonstrates vision and broad perspective to drive business performance.

• Executes and adapts plans, follows through on commitments, and innovates as needed.

• Analyzes information and evaluates alternatives to make sound decisions.

• Physical activity includes standing, walking, bending, reaching, lifting moderately heavy items, and may require working in other stores occasionally.
• Work environment includes typical office, retail, and vehicle settings with standard safety precautions and adequately lit, heated, and ventilated areas.

Our company is a leader in wholesale and retail distribution of beauty supplies, focused on providing high-quality professional products and exceptional customer service. We value diversity and inclusion, and invite you to thrive with us.