Technical Support Specialist

Company:
Zwei

Zwei Inc. is seeking a motivated Technical Support Specialist to join our team. This role is ideal for someone who enjoys learning how products work, solving customer problems, and explaining technical concepts in a clear, concise, and friendly manner. Industry-specific experience is not required; we will train the right candidate! We value curiosity, a strong work ethic, and a positive attitude.

This position serves as a key point of contact for incoming customers through responding to inquiries, providing technical guidance, and helping customers identify the best solutions for their needs. If you enjoy problem-solving, attention to detail, and a bit of investigative work, this role could be a great fit!

• Respond to inbound customer inquiries via phone, email, and incoming channels
• Provide technical product information and application guidance
• Assist customers in selecting appropriate products or solutions
• Accurately document customer interactions and solutions offered
• Collaborate with internal teams to resolve customer issues
• Maintain product knowledge through training and self-directed learning
• Support sales efforts through consultative, solution-oriented customer service

• Strong communication and customer service skills
• Detail-oriented with strong problem-solving abilities
• Willingness to learn technical concepts and product applications
• Positive attitude and ability to work in a fast-paced environment
• Prior inside sales or technical support experience preferred, but not required