Patient Services Representative
Job in
Wenatchee, Chelan County, Washington, 98807, USA
Listing for:
Confluence Health
Full Time
position
Listed on 2026-02-02
Job specializations:
-
Healthcare
Healthcare Administration, Medical Billing and Coding
Salary/Wage Range or Industry Benchmark: 19.47 - 31.07 USD Hourly
USD
19.47
31.07
HOUR
Job Description & How to Apply Below
Position: Patient Services Representative I
Salary Range: $19.47 - $31.07
Overview
Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.
Employees of Confluence Health receive a wide range of benefits in addition to compensation.
- Medical, Dental & Vision Insurance
- Flexible Spending Accounts & Health Saving Accounts
- CH Wellness Program
- Paid Time Off
- Generous Retirement Plans
- Life Insurance
- Long-Term Disability
- Gym Membership Discount
- Tuition Reimbursement
- Employee Assistance Program
- Adoption Assistance
- Shift Differential
For more information on our Benefits & Perks, !
Summary
Bilingual preferred.
To provide customer service to patients, staff, Insurance Companies and Third Party Administrators in regards to insurance coverage issues, explanation of billing processes, payment plans and prompt payment discounts, all while maintaining a professional and calm demeanor. The Patient Services Representative will screen for CCP/MSP/AH/AEM/BCCHP prior to referral to the appropriate department for enrollment.
Position
Reports To:
Patient Services Manager
Essential Functions
Daily contact with patients and account guarantors by telephone or in person in reference to account balances, explanation of billing processes, payment options (payment plan, prompt pay discount, external financing option) and financial assistance programs (CCP/MSP/AH/AEM/BCCHP).Maintain accurate patient account information including address and insurance information.Provide patients with price estimations prior to a planned upcoming procedures.Assist patients with their MyChart portal access.Thorough screening of patients and account guarantors for financial assistance programs available prior to forwarding on to appropriate department for enrollment.Complete comprehensive research of patient’s accounts to ensure proper insurance payments and adjustments.Authenticate all self-pay balances on account are correct, researching possibility of enrollment in financial assistance program (CCP/MSP/AH/AEM/BCCHP).Work as a patient advocate and comprehensively research patient billing resolutions, while communicating progress with the patient.Continuous support that provides optimal function of the financial assistance programs (CCP/MSP/AH/AEM/BCCHP).Accurately note each account, listing the work completed and future actions to be taken, if necessary.Keep pace with workflow by remaining current on work and avoiding a backlog while meeting department expectations.Provide the patient with a yearly out of pocket expense report and/or an itemized statement for the year.Provide effective and professional oral and written communication with all co-workers and patients.Actively participate in departmental and/or organizational process improvement initiatives. (ELI)Follow department guidelines to assist in resolving patient billing issues, reaching out to leadership when necessary.Participate in process improvement and adapt to innovative concepts quickly.Participate in training classes, webinars and opportunities that are presented.Meticulously review accounts with a past due self-pay balance to ensure proper insurance payments or adjustments taken, financial assistance offered, all payment plans explored prior to submitting to collection agency.Process CCP applications, adjustments and correspondence as needed in a timely manner as dictated by the WAC, ACA and department policies.Follow established departmental policies and procedures accurately as to minimize errors.Actively participate in regularly scheduled productivity reviews and huddles with departmental leaders and co-workers.Maintain high standards of professional dress as outlined in the Confluence Health Dress Code.Other duties as assigned.Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
Qualifications
Required:
- High School Diploma or equivalent (GED).
- Proficient in…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
