Deputy Service Manager

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Job Title: Deputy Service Manager

Location: Based within the Non‑residential service in Wembley, working within communities, homes and other residentials. This service does have step‑free access; however we are unable to guarantee this at some of the other locations where the role is based, such as homes and community‑based locations.

Salary: £31,700

Shift Pattern: 37.5 hours per week, Monday to Friday on a rota. Working hours 09:00‑17:00 (may be extended 08:00‑18:00). You may also be required to work outside these hours as per service/participant requirements. You will also take part in our out‑of‑hours on‑call rota for managers.

This is a great opportunity for a Deputy Service Manager to join our team based in Wembley. You will support the Service Manager to ensure high‑quality service delivery, being a key contact for staff and helping them feel supported, skilled, and empowered within their roles. In this role you will be based within a service which is at the heart of delivering person‑centred support to vulnerable adults who have been, or are at risk of homelessness.

• Line Management and Leadership: supporting your team by providing advice, guidance and support throughout their employment lifecycle.
• Support the Service Manager in leading the day‑to‑day operational delivery of the service.
• Risk Management ownership, ensuring processes and policies are followed.
• Financial Management: including petty cash and budget management.
• Contract management and internal auditing, admin, and general other duties as required.

We are seeking a passionate, driven and motivated colleague to help lead our service in a trauma‑informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly around homelessness and complex needs, and able to support the team in delivering their daily duties. You will be driven with a passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence.

• Understanding of homelessness and complex needs of people from different backgrounds.
• Ability to provide high‑quality support and line management to staff.
• Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day‑to‑day running of the service.
• Ability to motivate and empower a team to achieve KPI’s.
• Ability to provide advice, guidance and support to the team on all aspects of service delivery, including resident‑related queries.
• Willingness and ability to work flexibly to meet service needs.
• IT proficiency – we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

• 25 days (full‑time equivalent) annual leave, increasing with the length of service.
• Employer Pension Contribution.
• Eligibility to register with Blue Light Discount Card.
• Access to discounted tickets for music events, shows, sports and more.
• Reflective Practice regular sessions with a therapist provided by an external provider to support mental health and wellbeing at work.
• Training and Development, including access to courses, upskilling and progression plans.
• Employee Assistance Programme, including counselling.
• Life Assurance Scheme.
• Cycle‑to‑work scheme.
• Annual Staff Awards.
• EDI Ambassador programme.

SIG is a not‑for‑profit organisation providing thousands of people with good‑quality support and care in residential, drop‑in centres, community floating support…