Planner, Customer Service​/HelpDesk, Admin Assistant

Planner
Office based
Monday to Friday
Based in Wembley
(Apply online only) - 42.5 hours per week

Candidates will have the following:

• Previous planning or scheduling experience.
• Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Competent in communicating with direct operatives, subcontractors and residents.
• Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Previous experience dealing with high volumes of calls and customer repair related enquiries.
• Good level of written & verbal English.
• Good working knowledge of Microsoft Office.
• Good organisation & communication skills e.g. ability to communicate with different stakeholders at different levels.
• Passionate about service delivery and customer satisfaction.