Independent Living Services Team Leader

Overview

Independent Living Services Team Leader.

Location:

Welwyn Garden. Contract Duration: 12-week temporary assignment. £28.53 per hour (PAYE). Job Type: Full-time, 37 hours per week. We are seeking an experienced Independent Services Team Leader to support the delivery of high-quality independent living services within a local authority environment. This role focuses on leading a team of Mobile Wardens, overseeing daily service operations, and ensuring the wellbeing and safety of elderly, disabled, and vulnerable residents living in supported housing settings.

Day-to-day of the role includes leading operational delivery, ensuring service quality, and collaborating with other teams to maintain safe and well-run sheltered housing operations.

• Manage a team of Mobile Wardens providing a 24/7, 365-day lifeline service to residents.
• Oversee rota planning and coordination to ensure full-service coverage at all times.
• Work collaboratively with two Independent Living Services Team Leaders to support the effective running of sheltered housing operations.
• Liaise closely with Neighbourhoods and Repairs Teams to resolve housing-related issues and drive service improvements.
• Ensure a consistently high-quality customer experience for residents living in sheltered accommodation.
• Contribute to continuous improvement within the Independent Living Team, supporting the health, safety, and wellbeing of service users.

• Experience working in supported housing and/or delivering independent living services.
• Significant experience supporting elderly, disabled, or vulnerable individuals within the community, promoting wellbeing, social inclusion, tenancy sustainment, and financial resilience.
• Strong decision-making skills with the ability to take operational responsibility and act independently.
• Ability to work under pressure, meeting strict deadlines while maintaining service quality.
• Proven ability to lead, motivate, and develop staff, challenge underperformance, and embed service excellence and organisational values.
• Needs full driving licence and vehicle.
• Basic DBS will need to be carried out.

To apply for the Independent Services Team Leader position please submit your CV detailing your relevant experience.