Delivery Manager - Salesforce

Full details of the job.

Vacancy Name: Delivery Manager - Salesforce

Vacancy No: VN470

Employment Type: Full-Time

Business Name: PayPoint Network Ltd

Location: Hybrid (remote with some travel to Welwyn Garden City)

Working within our CRM Services team (Salesforce), you will lead two cross-functional engineering teams to deliver and support our CRM platforms using Dev Ops principles. You will be adept at delivering complex IT change and removing barriers to delivery, creating an environment for success. You will coach team members, facilitate continuous improvement, and apply appropriate agile and Dev Ops techniques to maintain focus on delivering value against the product or transformation vision.

The Delivery Manager will be responsible for all line management aspects of the team, experienced in leading and creating high-performance, motivated teams where members are engaged and excited about their outcomes. You will work closely with Product Ownership teams and relevant stakeholders to build and communicate roadmaps and shared visions.

• Dev Ops Delivery: Accountable for delivering change and products using agile and Dev Ops principles through cross-functional teams, ensuring quality and accurate forecasting.
• Line Management: Managing all team members, including contractors, with clear role profiles, objectives, and regular reviews.
• Continuous Improvement: Ensuring teams engage in ongoing learning, feedback, and sharing best practices within the community.
• Tools and Environment: Identifying and providing necessary tools and environments for high performance.
• Management Information: Providing regular performance reports against targets and budgets.
• Stakeholder Management: Building strong relationships across the organization, especially with Product Managers and business stakeholders.

• Scrum Master certification or relevant experience
• Strong Salesforce technical background, capable of challenging plans and assessing technical approaches
• Proven career progression in engineering roles
• Experience managing multiple teams, Salesforce delivery, and cloud change management
• Ability to balance priorities and handle ambiguity
• Leadership experience in mentoring and coaching technical staff
• Senior stakeholder management skills
• Commitment to continuous learning and team motivation

• Experience in payments processing IT change
• Salesforce certifications
• Experience with Microsoft Azure and Azure Dev Ops
• Familiarity with Product Ownership approaches

The role is primarily remote with some travel to Welwyn Garden City. Benefits include holiday purchase schemes, gym memberships, discounts, pension, private medical insurance, electric car scheme, life assurance, and more.

We are committed to fostering an inclusive culture where everyone can thrive and feel they belong.