Product Manager - Incident Management

Are you passionate about improving the way engineering teams respond to and resolve incidents? Do you thrive in complex problem spaces and enjoy driving meaningful change through technology and process? We’re looking for a talented Product Manager to join our team and help shape the future of incident management.

In this role, you’ll work to transform the tools and workflows developers use during high‑pressure moments. From early discovery through to strategy, delivery, and large‑scale rollout, you’ll own the end‑to‑end product lifecycle. Your work will directly impact developer experience, system reliability, and operational efficiency across the organisation. You’ll be at the heart of enabling engineering teams to respond with confidence and clarity—turning incidents into opportunities for learning and resilience.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

You will be responsible for:

• Understanding key user personas, customers & stakeholders and their pain points
• Prioritising features and improvements that reduce friction and restore services faster
• Producing and driving a strategy and roadmap that provides valuable incremental wins to Tesco
• Proactively aligning internally with central teams, such as Observability and Architects
• Forming a strategy for how improvements can be scaled to the significant number of technology teams we support
• Tracking performance and adoption of the product and working towards achieving the outcomes and key results (OKRs)

• Product Management Expertise
  :
  Proven experience owning product strategy, discovery, delivery, and rollout—ideally in technical or developer‑facing domains.
• Customer‑Centric Mindset
  :
  Ability to deeply understand user needs, especially those of developers and SREs, and translate them into impactful solutions.
• Strategic Thinking
  :
  Comfortable navigating ambiguity, setting direction, and aligning stakeholders around a clear product vision.
• Execution Excellence
  :
  Skilled in managing backlogs, writing clear requirements, and collaborating with engineering and design to ship high‑quality products.
• Data‑Informed Decision Making
  :
  Experience using qualitative and quantitative insights to assess value, measure impact, and iterate effectively.
• Strong Communication
  :
  Able to engage and influence across levels—from engineers to senior leadership—with clarity and empathy.
• Technical Fluency
  :
  Familiarity with incident management concepts, developer tooling, or infrastructure domains is a strong plus.

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 year’s service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, and 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. We are proud to have an inclusive culture where everyone truly feels able to be themselves. We celebrate diversity, recognise the value and opportunity it brings, and are committed to creating a workplace where differences are valued and all colleagues receive the same opportunities.