Back of House​/Kitchen Manager; Wel

Overview

Back of House PM Manager —
Chick-fil-A The Mall at Wellington Green

Job Summary: As a Back of House PM Manager you are responsible for overseeing and managing all aspects of our kitchen operations during the PM day parts, including food quality, food safety, inventory management and food cost. Your primary focus is to lead a kitchen that produces safe and great food quickly, while maintaining a remarkably clean environment.

Position Type:

• Full-time and Part-time

Operations:

• Oversee daily operations of the Back of House Department and lead the shifts with excellence during the afternoon and dinner day parts. Ensure a consistent system is in place to close quickly and efficiently while maintaining a remarkable experience for our guests up until closing time.
• Hold the assistant manager team accountable for shifts they lead during the PM day parts.
• Ensure team policies and procedures are being maintained by all team members.
• Implement and maintain high standards of food quality and safety, and ensure a quick and positive dining experience.
• Ensure the BOH Assistant Managers are serving guests with excellence and using the Winning Hearts Everyday strategy.
• Hold the team accountable for completion of their daily checklists.
• Own the numbers
  - Be constantly aware of current Customer Experience Report, productivity, daily checklist completion rate, and food cost gap- and make necessary actions to meet goals set by the director team.
• Coordinate with AM Back of House manager daily to debrief and ensure smooth transition from AM to PM periods and vice versa.

Leadership Oversight:

• Ensure a well-defined meeting cadence is in place for check-ins with the assistant manager team (meeting biweekly).
• Meet with the BOH Director weekly to ensure your goals align with the overall business plan and provide/receive feedback.
• Collaborate with the BOH Director to set monthly manager meetings and lead the discussion.
• Foster a positive and collaborative work environment, promoting teamwork, and a ‘serve others mindset’.
• Oversee coaching and development for the Assistant Managers, ensure they are meeting assistant manager role expectations (i.e. daily checklists, Customer Experience Report, cleaning, etc.)

Financial Stewardship:

• Analyze productivity daily and ensure calls are made (set breaks/send people home) to meet productivity goals set by the director team.
• Align with labor wage goals and ensure necessary actions take place to meet and exceed these goals.
• Collaborate with the Director team to ensure IPO goals are met monthly and productivity goals are met daily.
• Oversee Inventory Assistant manager to ensure proper systems are being used to maintain proper inventory levels.

Training and Development:

• Execute individualized development plans created for assistant manager team.
• Collaborate with the People Department to ensure all team members are progressing through the roadmaps appropriately.
• Hold the trainer team accountable for following proper procedures and training consistently, provide feedback to People Department to verify trainer performance.

Qualifications and Requirements:

• Smile.
• Create and Maintain Eye Contact.
• Speak Enthusiastically.
• Reliable transportation.
• Ability to work in a fast-paced environment.
• Strong people skills with a desire to serve Team Members.
• Strong commitment to superior customer service.
• Ability to manage Team Member behavioral and performance issues.
• Ability to work in a team environment with shared ownership and responsibility.
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.