Patient Access Specialist

Overview

How you move is why we’re here. ® Now more than ever.

Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Regular Full time

Day (United States of America)

(JP001367-/Unit:

FLMD LLC PT - West Palm)

The Patient Access Specialist plays a crucial and highly visible role in the registration operations at HSS Florida, supporting the Orthopedics, Radiology and Physical Therapy departments. This position involves greeting and assisting patients, managing patient admissions, verifying insurance benefits, collecting payments, and ensuring compliance with managed care contracts. The specialist collaborates with interdisciplinary team members to manage patient flow, resolves inquiries and deliver exceptional customer service in a fast paced, patient centered environment.

Education – Required
:
High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses

Education – Preferred
:
Associates

Experience - Required
:
Two years in a healthcare or related customer service field

Skills – Required
:
Strong computer skills; with proficiency in MS Office Suite:
Excel, Outlook, Word automated tools;
Excellent written and verbal communication skills;
Ability to multitask, prioritize and adapt in a fast paced environment;
Demonstrates initiative, sound judgment and resourcefulness;
Knowledge of medical terminology and insurance guidelines;
Team player with a positive and respectful attitude;
Respect for patient confidentiality and sensitivity to diverse populations;
Effective communicator with all levels of staff, patients and customers;
Ability to respond positively to fluctuations in patient flow;
Exceptional customer service skills. Superior written and oral communication skills;
Ability to maintain a positive attitude towards assignments and others in a fast-paced environment;
Capacity to multitask and prioritize in the ever-changing environment of healthcare;
Ability to work collaboratively with others;
Respect for information confidentiality;
Ability to show initiative, good judgment, and resourcefulness;
Familiarity with medical terminology, and insurance.

Skills – Preferred
:
Knowledge of medical terminology;
Self-directed, motivated, resourceful, demonstrates initiative;
Experienced user of MS Office Suite applications:
Word, Excel, Outlook

Physical Working Conditions
:
May require sitting, standing, walking, or light lifting (10-20lbs.)

Environmental Working Conditions
:
Comfortable indoor area. Located in a comfortable indoor area. Examples: executive, management and secretarial positions.

Hazards
: OSHA Category 1;
Tasks that involve exposure to blood, body fluids, tissues, and other potentially infectious materials.

• Demonstrates critical thinking to identify challenges impacting work and recommends solutions. Takes measurable action to change, learn, and grow.
• Communicates in a clear and organized manner that achieves desired results. Speaks and writes professionally and respectfully. Listens actively and empathetically.
• Understands how one's work connects and intersects with other team member’s work and HSS’ goals. Actively works with others and engages in dialogue when differences exist. Is open to receiving feedback.
• Shares ideas and points of view. Volunteers to…