Senior Engineering Services Coordinator

Become part of our Great Hometown and
Join the Village of Wellington's
Engineering Department!

The Village of Wellington is a "Great Hometown" that strives to provide high-quality services that create economic, environmental, and social sustainability. Our Wellington vision balances a unique hometown, family atmosphere with an attractive natural environment and recreational, cultural, and educational activities and facilities for all ages. The Village of Wellington is a family‑oriented community located in Western Palm Beach County and is a great place to live, work, and play.

Performs complex and technically demanding lead level technical or specialized work as an individual contributor in permitting, licensing and reporting. Position is responsible for delivering services pertaining to the issuance of Engineering permits, capital project coordination and tracking, production of weekly, monthly, and yearly reports relating to both permitting and capital pr, maintenance and modification of building webpages (text edits only), electronic permitting software and other related functions.

Work is performed with considerable independence and is reviewed by a superior through reports, conferences and observation of results. Position relies on experience and exercises independent judgment to determine the best approach by using and interpreting policies and procedures.
Work is performed under general supervision with latitude in the use of initiative and independent judgment. Position relies on experience and exercises independent judgment based on subject‑matter expertise in the area of specialization and the application of advanced concepts, techniques and knowledge of processes.

The essential functions listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility.

Employees may also perform other duties as assigned.

• Executes advanced-level permitting and licensing functions, including the evaluation, processing, and issuance of permits, ensuring compliance with local regulations.
• Utilizes advanced technical knowledge and independent judgment to interpret policies, procedures, and regulations, resolving complex permitting issues and making determinations on non-standard cases.
  
  Works with supervisors for resolution of non‑compliance issues.
• Oversees the administration of the Electronic Permitting System, including troubleshooting, resolving technical issues, managing support tickets, and implementing software updates or enhancements to meet operational needs.
• Ensures accurate calculation and collection of fees, monitors fee schedules, and provides recommendations for updates based on regulatory changes or operational needs.
• Leads the training, and mentorship of staff, ensuring a comprehensive understanding of permitting procedures, software systems, and customer service standards.
• Develops, implements, and refines permitting procedures, workflows, and operational policies to improve efficiency, ensure compliance, and enhance service delivery.
• Develops, implements, and coordinates departmental reporting relating to permitting, capital projects, and regulatory compliance under the direct supervision of the Village Engineer.
• Develops, implements, and updates a master task list for the Engineering Department in coordination with the Village Engineer and Senior Staff.
  
  Delivers expert‑level customer service functions by addressing and resolving complex or escalated inquiries, complaints, and requests related to permitting and licensing activities.
• Enforces compliance with statutory regulations, department policies, and procedural guidelines, staying updated on legislative changes and industry best practices to guide the department.
• Oversees the entire permit lifecycle, including tracking applications, coordinating plan reviews, scheduling inspections, ensuring timely issuance of permits, and prior to close out of permits ensures that all required documentation has been reviewed, approved and, if required, recorded.
• Acts as a key liaison between departments, agencies, and external applicants, ensuring seamless communication and coordination for inspections, permitting, and licensing activities.
• Evaluates existing processes, identifies areas for improvement, and leads initiatives to streamline operations, enhance service quality, and align with organizational objectives.
• Reviews, verifies, and maintains critical documentation for permitting and licensing, including contractor licensing, insurance compliance, and regulatory approvals, ensuring accuracy and adherence to standards.
• Manages and maintains records, logs, and databases for issued permits, inspections, contractor files, and related…