Customer Experience Officer; Wellington

Position: Customer Experience Officer (Wellington)
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At the heart of community. At the start of the future.
That’s where you’ll find Dubbo Regional Council and this opportunity to shape our region as our new Customer Experience Officer based in Dubbo.
Our people care deeply about serving and strengthening our community. We work for 55,000 residents and 1.65 million people who visit our region each year - and when you join us, you’ll be part of that impact every single day. We’re at the centre of huge and important environmental, economic and societal change that will ensure a more sustainable future – for the Dubbo region, Recent South Wales, and beyond.

It doesn’t get much bigger than that.
Join us as a Customer Experience Officer in the Customer Experience & Engagement Branch, and develop your skills and future career.
Find purpose and impact    Join our award winning team as a Customer Experience Officer and be the first point of contact for our community. You'll provide exceptional service through phone, email, webchat, and face-to-face interactions. Every day is unique, with a diverse range of tasks to tackle, from answering customer queries to registering work requests and applications. We value strong written and verbal communication skills, adaptability, and the ability to handle multiple channels with ease.

If you have a background in customer service or retail and are eager to make an impact in your community, this is your chance to be part of the change you wish to see. Your contributions will help us elevate the customer experience and drive positive outcomes for Dubbo Regional Council!
You’ll make an impact by:
- Being the vital link between our organisation and our valued customers, ensuring effective communication and support  - Executing customer service tasks in alignment with established procedures to optimise the operation of the Customer Experience Centre  - Staying current with Council's services, products, and activities to provide accurate and valuable information to customers  - Demonstrating an understanding and grasp of Council's policies, procedures, and codes to maintain compliance and uphold high standards             - Proactively identifying and addressing customer dissatisfaction, promptly escalating issues using established customer experience protocols  - Cultivating strong customer relationships through engaging with customers through multiple communication channels.
What you'll bring    To thrive in this role, you will need:
- Certificate III or higher in Customer Engagement, Business or equivalent competency for customer facing environments.  - Relevant experience in customer service delivery in a high volume environment  - Well-developed communication skills.  - Well-developed computer literacy and ability to complete accurate data entry.  - High level organisational skills and the ability to prioritise tasks with competing deadlines.  - High level of flexibility, adaptability and versatility to handle multiple diverse tasks across Omni-channels.
We would also love you to have:
- Ability to quickly adapt to changes in process, practice and technology  - Well-developed conflict resolution skills  - Willingness to obtain a Justice of the Peace accreditation.
Join us, and help strengthen our community and your career.
This position offers an attractive annual salary ranging from $67,787 to $78,778.
To find out more about this role, explore the Position Description and feel free to reach out to our Customer Experience Team Leader on  to make an enquiry.
If this role sounds like you, we would love to hear from you, simply click Apply Now!
Applications close 9:00am, Friday 13th March 2026

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At Dubbo Regional Council, you’ll find a great combination. Here’s what you can expect in your career with us:
- Find purpose and impact    Everything you do at Dubbo Regional Council makes a difference for so many people, in so many ways. It’ll always be that way. But right here, right now, we’re at the heart of some big change - and this is…