One Stop - Customer Service Assistant

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will be working in a fast-paced retail environment where no day is the same and you will play an important role in the day-to-day store operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance. You will be focused on improving service in your store through on-the-job coaching and feedback, and your guidance will help keep the store a safe place to work and shop.

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

You will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

You will be responsible for

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the “have your say” survey.
• I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about store performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• Keeeping myself, colleagues and customers safe by following security procedures and wearing safety equipment where available.
• Following the Think 25 policy when serving age-restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• Working in a clean, tidy and organised manner, keeping aisles clear of congestion.
• At times, may be responsible for running the shift in the absence of the Shift Leader and Store Manager.
• Following all training to keep yourself, others and the store safe and legal.
• If this store has a Post Office Local, duties will include the day-to-day operations of the post office and you may be required to undertake a Post Office financial and criminal conviction background check; passing these checks is required to proceed with the role. If checks fail, the offer may be withdrawn.

Whats in it for you?

One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team.

Flexible Working

We know life looks different for each of us. At One Stop, we welcome discussions about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love, and others are going through life-changing moments. Talk to us during your application about how we can support you.

One Stop Benefits

At One Stop, we value our colleagues as much as our customers, reflected in a wide range of benefits. To explore the full list of colleague benefits, please  and scroll to the bottom of our Careers Page.
* As a proud subsidiary of the Tesco Group, One Stop operates as…