Team Leader Technical Sales Support

Technical Support Team Leader – Control & Automation

Annual salary circa GBP 45 K, negotiable depending upon experience, plus benefits.

Our client requires a mainly office‑based Technical Support Team Leader for Control and Automation products and solutions. You will need experience and understanding of electrical control and automation components to provide technical knowledge to the internal sales team and external customers while developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. Ideally you will have knowledge of a wide range of electrical‑market related products, particularly control panel products or sensor and automation products, including photo‑electric, inductive, capacitive types and be strong in more than one product area.

This may cover industrial electrical automation including control gear, switch gear, circuit protection, electro‑mechanical components, connectors, cable management systems, enclosures and other industrial control and automation components. You will be required to understand and identify the full product range with the ability to offer alternatives if required and advise on product selection where possible. You will liaise with Field Sales Engineers and other staff to achieve branch objectives and sales performance and, as is normal in a small dedicated team environment, engage in other duties.

Office based – you are likely to be located in Huntingdon, Corby, Kettering, Wellingborough, Northampton, Bedford area to commute.

This pivotal role involves leading and mentoring a team of technical support staff to ensure high customer satisfaction and drive sales growth through technical support expertise and assistance. As the Team Leader you will ideally have experience of managing and supervising staff, setting work priorities and conducting staff appraisals.

In order to be successful you will need technical electrical knowledge, product application knowledge and commercial awareness. A suitable qualification is likely required, but candidates able to demonstrate sufficient experience and knowledge will be equally considered. Recent graduates in Electrical Engineering will also be considered.

• GCSE Maths and English (or equivalent)
• Desirable (not mandatory) – ONC/HNC in Electrical Engineering or equivalent electrical engineering qualification
• Technically competent with a range of electrical equipment and practices
• Good working knowledge of Microsoft Office and data entry systems
• Full clean driving licence
• Experience of supervising a team in a similar sales/customer service environment
• Liaise with Sales Engineers, other branch and sales staff
• Assist with telesales and other proactive sales activities
• Experience with an electrical engineering role or a background in electrical distribution would be an advantage

To register your interest, apply with an up‑to‑date CV and we will be pleased to call you for a confidential discussion.