Customer Service Administrator

We are looking for a motivated Customer Service Administrator to join our busy teamon a 12–18 month maternity cover. You will play a vital role in ensuring excellent service delivery by managing customer orders, resolving delivery queries, and providing essential administrative support.

Location: Park Farm, Wellingborough
Hours: Monday to Friday, 9:00am – 5:30pm (1-hour break: 30 mins paid, 30 mins unpaid)
Pay: £12.74 per hour

Your Role Will Involve:

• Processing customer orders and preparing delivery paperwork
• Responding to customer enquiries by phone and email
• Resolving delivery and collection issues quickly and professionally
• Updating customer records and tracking documents accurately
• Sharing reports and updates with customers within agreed time frames
• Liaising with departments such as Transport and IT to resolve issues
• Supporting other team members to ensure consistent service across contracts

What We’re Looking For:

• 2+ years administrative experience, ideally in a logistics or transport environment
• Confident using Microsoft Office (Outlook, Excel, Word); TMS/logistics software a plus
• Strong communication and customer service skills
• Excellent attention to detail and ability to meet deadlines
• Proactive, well-organised, and able to work under pressure
• A team player who can also work independently