Field Maintenance Trainer

Who we are

With its A.I.

-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

Symbotic is seeking a Field Maintenance Trainer to educate and train our maintenance teams on Symbotic's advanced automated robots and system-related assets, including our fleet of automated robotic vehicles. As a Field Maintenance Trainer, you will become the system expert, with a specialized focus on the mechanical, PLC, electrical, and electronic subsystems that power our robotic systems. This role is essential in ensuring that our maintenance teams are fully equipped to handle the complexities of our cutting‑edge technology.

The Field Maintenance Trainer is a vital member of the Customer Operations organization. In this role, you will be responsible for traveling to customer sites to lead the training, coaching, and development of both Symbotic and client personnel. Training will include a blend of classroom instruction and hands‑on experience. The Field Operations Training team plays a crucial role in ensuring the development and success of our employees at customer locations.

• The position is responsible for designing, creating, and delivering training programs.
• Product training, process training, and technical training support to sites and internally when required.
• Train on‑site personnel with use of Symbotic equipment.
• Escalate customer related issues to the appropriate departments and product owners.
• Provide support to other customers at the direction of the Manager, Field Training.
• Implement methods for evaluating training against the needs of the business.
• Consult with management, employees, project leads and departments to identify ongoing training needs.
• Suggest improvements to training events, programs, and material to improve effectiveness and meet evolving needs of the business.
• Acquire, maintain, and actively provide working knowledge of all products and processes.
• Become Subject Matter Expert on Symbotic Rover Pick Bots.
• Identify methods and opportunities to make diagnoses & repairs cost‑efficient.
• Train and develop the plant electricians to increase their ability to understand and troubleshoot controls‑related issues in the plant.
• Debug PLC/Robot/HMI program to improve existing automated process.
• Be an active member of the maintenance team while on‑site.
• Other duties as assigned.

• Bachelor’s degree required or equivalent work experience.
• Minimum of 3 years industrial controls experience.
• Experience with DDC (direct digital control) systems, control theory, and robotics such as ABB or Fanuc.
• Experience with Allen Bradley RSLogix 5000, RSLogix 500, and Factory Talk View development software.
• Knowledge of advanced sensor programming, including scanners, distance sensors, encoders.
• High level of PLC/Robot troubleshooting (programming experience a plus) with strong electrical and mechanical aptitude.
• Strong electrical troubleshooting experience using Schematics, Multimeter, Megohmmeter, Oscilloscope.
• Ability to troubleshoot, replace, and modify HMIs and VFDs.
• Ability to read mechanical, electrical and pneumatic drawings.
• Basic understanding of Ladder Logic.

• Remote, field-based position.
• Travel is required up to 75% of the time. Employee must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi‑weekly basis.
• Our headquarters is in Wilmington, MA. The person taking this position will be required to perform work at our customer installation locations for extended periods of time where equipment is installed and ready for commissioning.
• The employee is frequently required to walk and reach with hands and arms.
• The employee is routinely required to work at heights up to 45 feet and within restrictive areas of 24 inches to stand, climb or balance, and stoop, kneel, crouch, or crawl.
• The…