Personal Lines Inside Sales Representative

Deland, Gibson is always searching for the right people.

D,G maintains a world class workforce to provide Peace of Mind Through Proactive Service. Everyone in the D,G family of clients, community and coworkers are representative of the firm’s Core Values.

Work with URGENCY

Show COMPASSION

Be LIFE-LONG LEARNERS

Have GRIT

INNOVATE

If you feel you emulate our core values and are interested in teaming with a progressive, proactive agency, apply below.

Location: Wellesley/Franklin, MA

Job :186

# of Openings:0

The Person al Lines Inside Sales Representative is responsible for converting inbound personal lines leads into bound policies while delivering an exceptional client experience. This role emphasizes quick response, needs-based selling, and cross‑selling to provide comprehensive protection to clients.

• Respond promptly to inbound calls, emails, and web leads
• Conduct coverage reviews and present tailored insurance solutions
• Quote and bind new personal lines business through preferred carriers
• Cross‑sell additional products (umbrella, auto, home, valuables, etc.)
• Follow up on open quotes with urgency to improve close ratios
• Maintain accurate and timely documentation in Applied Epic
• Collaborate with service staff for seamless onboarding of new clients
• Consistently meet monthly sales, close rate, and cross‑sell goals

• 1‑2 years’ experience in Personal Insurance sales or customer service
• Active Massachusetts P&C License or ability to obtain within 90 days
• Comprehensive knowledge of personal lines insurance products and carriers
• Strong phone presence, experience in high‑volume inbound sales environment preferred
• Excellent interpersonal and written communication skills.
• Proficiency in Microsoft Office; familiarity with Applied EPIC and comparative raters preferred

• Highly organized with the ability to manage multiple priorities
• Comfortable working with data, metrics, and sales activity tracking
• Self‑motivated and accountable; thrives in a fast‑paced environment
• Coachable, curious, and eager to develop sales and advisory skills
• Professional presence with the ability to collaborate across departments
• Growth‑oriented mindset aligned with performance and continuous improvement

This position does not have any supervisory responsibilities.

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, tablets, phones, multi‑function printers, and fax machines.

While performing the duties of this job, the employee is regularly required to talk and/or listen; frequently stand; walk; sit for extended periods of time; frequently use hands/fingers to handle/feel when operating a computer and other office equipment; reach with hands and arms.

If you are an agency owner and looking to make more money – get rid of infrastructure headaches and increase your bottom line – Contact Deland, Gibson. DG is currently seeking agencies to merge with DG. If interested,
please contact us here
.