Incident Response & Escalation Lead

A leading automation technology firm in Massachusetts is seeking an Escalation Manager to manage customer-facing escalation during high-impact incidents. This role serves as the main contact for customers, providing clear updates while coordinating internal teams to ensure timely responses. The ideal candidate will have strong incident management experience and excellent communication skills, particularly in high-pressure situations. The compensation ranges from $108,000 to $148,500, and the company offers a growth-oriented environment with comprehensive benefits.
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