Selective Programs Admissions Coordinator

Selective Programs Admissions Coordinator

Department: Enrollment Management

Location: Wellesley Hills/Framingham

Mass Bay fosters educational excellence and academic success to prepare students for local and global citizenship, to promote their personal growth, to meet critical workforce demands of communities, and to contribute to the region's economic development. Massachusetts Bay Community College is served by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joining our community.

Located in Greater Boston, Mass Bay is a comprehensive, open‑access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant educational community, and have a desire and ability to serve a population of students with various needs and backgrounds. The Selective Programs Admissions Coordinator plays a central role in counseling applicants to selective academic programs at Mass Bay and supporting the organization, evaluation, and progression of the applicant pool. This position provides individualized guidance to prospective students throughout the selective admissions process, reviews application materials for completeness and eligibility, and ensures applicants receive timely, accurate information regarding requirements, deadlines, and next steps.

Working closely with academic program chairs and campus partners, the role supports data‑driven admissions decisions, maintains accurate applicant records, and contributes to efficient, student‑centered admissions operations that support institutional enrollment and retention goals.

Key

Responsibilities and Duties:

Communication and Pool Management of Selective Program Applicants:

• Respond to high‑volume of prospective student inquiries; develop creative, efficient, and effective ways to educate prospective students of the opportunities, processes, and requirements of selective programs.
• Utilize Slate, the college's customer relationship management tool, to send personalized communications to prospective students, including application updates, reminders, and next steps.
• Maintain a comprehensive database of the applicant pool, and review application materials to determine whether applicants meet admissions requirements.
• Serve as a knowledgeable resource for campus partners and prospective students by providing accurate information about academic programs and admission requirements.
• Coordinate with program chairs regarding program updates, requirements, and changes.
• Conduct in‑person and virtual information sessions for prospective students.
• Assist in the development and implementation of recruitment strategies to attract qualified applicants.
• Provide technical guidance and support to applicants navigating the application process.

Student Onboarding & Admissions Advising:

• Collaborate with Student Development, the Health Division, and the Automotive Division to plan and deliver program orientations and Ready2
  
  Register sessions.
• Assist newly admitted selective applicants with the registration process to ensure enrollment in first‑semester coursework.
• Follow up with no‑show students to ensure enrollment data is accurate for the current semester.

Admissions Operations:

• Support the effective operation of Slate and the college's student information system, People Soft, including making routine updates and collaborating with internal and external partners.
• Maintain accurate admissions records and databases, tracking applicant progress and outcomes.
• Troubleshoot application‑related issues and elevate complex inquiries as appropriate.
• Collaborate with admissions leadership to develop and implement policies and procedures related to the admissions processes.
• Monitor curriculum changes to ensure all policies are current, prepare and update admissions publications and webpages, assist in the design and revision of admissions forms, applications, and brochures.

Admissions Processes & Events:

• Assist in planning and executing prospect and application processes, requirements, and deadlines.
• Participate in events,…