Consumer Relations Specialist

Consumer Relations & Front Office Coordinator

Wellesley, MA | $70,000–$75,000 | On-site, 5 days/week

Only candidates local to Boston and able to commute daily to Wellesley can be considered.

We’re partnering with a global consumer brand to hire a Consumer Relations & Front Office Coordinator
. This is a full-time,
in-office position located in Wellesley, MA
.

You’ll be the face of the brand at HQ greeting guests, managing day-to-day office operations, and ensuring consumer communications are handled with care and precision across email, phone, and social media.

• Serve as the first point-of-contact for consumer inquiries
• Manage incoming calls, emails, and social media questions or concerns while maintaining brand standards
• Track and organize all consumer communications in the CRM system
• Coordinate outgoing coupons, responses, and follow-up actions
• Greet visitors and handle incoming/outgoing packages
• Keep internal documents and response libraries up to date
• Partner with Marketing, Sales, and Quality teams on special projects

• 2–6 years of experience in customer service, office coordination, or admin support
• Friendly, polished communication style, both written and verbal
• High attention to detail and accuracy
• Strong organizational skills and a team-first mindset
• Experience in consumer products, hospitality, wellness, or healthcare is a plus