Program Director

Job Title: Program Director

FLSA Status: Exempt

Department: Client Services

Reports to: Deputy Director

Effective Date:

Pay Rate: $70,000-$75,000 per year ($ per hour)

Hours: 40-45 per week (flexible to achieve program objectives)

This position oversees, coordinates, implements and evaluates daily program operations, special projects/activities, service delivery, grant reporting requirements, service units, outreach and education and compliance of the Non-Residential Programs (to include hotline, counseling services, advocacy, housing assistance, violence prevention, post shelter follow-up, program staff and volunteers for victims of domestic violence and sexual assault).

• Demonstrates expertise in the dynamics of FV, SA, Elder Abuse, Child Abuse and passes knowledge to staff.
• Serve as on call back up for emergency and non-emergency accompaniments.
• Participates in agency visioning, strategic planning, and implementation of programs.
• Cooperates with funding sources conducting annual audits and monitoring.
• Oversees the hiring decisions, training, evaluation, and discipline of all managers of service delivery staff.
• Ensures 24-hour services coverage.
• Evaluates, provides and initiates training and re‑training regarding documentation, delivery/tracking of services, and service delivery compliance.
• Serves as the primary emergency contact regarding service delivery emergencies.
• Proposes to the Deputy Director, service‑related policies and procedures that are within the philosophy and mission of the agency.
• Executes the oversight of programs and services within the annual budget and make adjustments as needed.
• Must be knowledgeable and comply with the Fiscal Management Policies and Procedures to approve purchase requests as applicable by agency standards.
• Provide crisis intervention and assist victims via 24‑hour crisis hotline.
• Approve financial assistance applications for survivors of domestic and sexual abuse.

• Assists the Deputy Director in determining the annual budget for program services specifically.
• Oversees timely submission of program grant reports as directed by the compliance department.
• Reports program components to board members and community stakeholders as needed.
• Communicates emergency/critical situations to the Deputy Director in an expedient manner.
• Oversees service files to assess documentation to maintain orderly and complete client records. This includes training and re‑training, random monitoring and ongoing evaluation of effectiveness of forms.
• Assist with responses to record subpoenas.
• Participate in agency fundraising activities as requested.
• Assist and participate in volunteer training sessions and in‑service/workshops as needed.
• Attend and actively participate with inter‑agency coalitions and networking groups as assigned.
• Actively participate in supervisors and combined staff meetings.
• Demonstrate leadership to include the hiring of management staff.
• Maintain knowledge of overall agency objectives, activities and client assistance resources.
• Represent the agency in community awareness and speaking activities.
• Other duties as assigned.

• Non‑residential program managers and direct care staff in the absence of a manager

• 4‑year degree with 4 years related administrative experience or a minimum of 8 years strong experience in a related environment with demonstrated effectiveness.
• Organize and prioritize multiple and changing workload. Maintain attention to detail.
• Communicate openly and clearly, both orally and in writing, modeling leadership and teamwork; make logical decisions that are reflective of the philosophy, mission, and management style of the agency and that benefit the shelter and/or the agency as a whole.
• Ability to work with a diverse group of individuals.
• Organizational capability and leadership qualities.
• Sensitivity and knowledge about the issues of family violence and its impact on women and children; understanding of residential and non‑residential programs.
• Ability to lift/carry/move a minimum of 40 lbs. for an extended distance.
• Must have a clean driving record and be insurable and have valid…