Patient Service Coordinator

Join to apply for the Patient Service Coordinator role at Shady Grove Fertility
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Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.

We have an immediate opening for a Patient Service Coordinator to join our team in Clear Lake, Texas. The schedule is Monday–Friday from 0730–4pm Central Time. This position will float to other sites as needed:
Memorial City, Texas;
Medical Center, Spring;
Woodlands, Beaumont, Katy.

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments
• Address customer/patient issues and insure effective short‑term and long‑term resolution
• Provide timely feedback to the practice regarding service failures or patient concerns
• Consult with patients regarding their benefits, coverage and financial options
• Greet patients and visitors to the office and provide a high level of customer service
• Required to work occasional weekends and holidays
• High volume of phlebotomy
• Maintain supplies for the blood drawing stations
• Ensure lab specimens are sent to proper labs
• Assist physicians or ultrasound technicians with various procedures

• Minimum 2 years of applicable work experience
• Strong phlebotomy skills
• Completion of a formal MA program
• High School diploma or GED required
• Extensive knowledge of insurance/benefits, medical terminology and medical billing
• Experience working in an OB/GYN office is a plus
• Strong communication skills, independent worker, detailed‑oriented, computer savvy
• High level of customer service essential

• Full‑Time Employees (30+ hours/week):
  Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance‑based bonus opportunities, generous paid time off, and paid holidays
• Part‑Time Employees: 401(k) with company match and performance‑based bonus opportunities
• Per Diem Employees: 401(k) with company match

• Entry level

• Full‑time

• Health Care Provider

• Hospitals and Health Care