Patient Services Specialist - Women's Specialty Care; League

Join to apply for the Patient Services Specialist I – Women’s Specialty Care (League City) role at The University of Texas Medical Branch

The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.

• Provides high level customer service in all interactions with internal and external customers.
• Answers calls accurately and with exceptional customer service at all times.
• Ensures caller's needs are met and accurate information is obtained.
• Documents and triages calls, maintaining patient satisfaction and safety.
• Acts as patient advocate and liaisons with various departments to meet mutual goals.
• Maintains patient confidentiality regarding access to patient and other clinical information.
• Addresses concerns, provides service recovery, and escalates issues as needed.
• Schedules appointments, coordinates financial counseling, and completes reminder calls.
• Educates patients on billing processes and third‑party benefits.
• Pre‑registers patients, obtains patient demographics and third‑party coverage, ensuring compliance with Medicare and other requirements.
• Fully discharges patients within the designated timeline and adheres to internal controls.
• Implements knowledge, skills, and abilities including PC proficiency, analytical skills, and excellent communication.

• Associate’s degree and no prior experience required; equivalent education and experience may be considered.
• Preferred:
  Medical office or OB/GYN experience.
• Certification:
  Valid Basic Life Support (BLS) within 90 days of hire, maintained throughout employment.
• Proficient in PC use with Excel, Word, and database packages.

• Standard hospital, clinical, and office environments.
• Standard office equipment.
• On-site, Monday through Friday, 8:00 am to 5:00 pm.

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity or expression, genetic information, disability, veteran status, or any other basis protected by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.