Consumer Lending Processor II

Join to apply for the Consumer Lending Processor II role at Wellby Financial

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

The Consumer Lending Processor will be responsible for reviewing, funding, and completing all Consumer Loan Applications. Job responsibilities primarily include conducting quality assurance audits and completing after‑funding job functions. These responsibilities are executed by verifying that critical loan documents are ready and complete prior to funding and ensuring that post‑funding documentation is submitted and completed with cross‑functional departments.

• Works with purpose and is driven to provide the best team member experience.
• Willingness and ability to exhibit Wellby Core Values every day.
• Conducts quality assurance audits prior to funding to ensure completeness and accuracy for consumer real estate and non‑real estate documentation.
• Helps support cross‑functional departments by guiding and directing lending operations in relation to consumer loan funding.
• Coordinates with member and retail partners to obtain the necessary documentation for loan closing and, if necessary, post‑funding documentation.
• Manages incoming inquiries related to consumer loan operations received through various channels.
• Demonstrates sound decision‑making skills when adding dealerships to the rolodex.
• Ensures post‑funding documentation for all consumer real estate and non‑real estate documents is submitted to cross‑functional departments and completed. Post‑funding documentation includes, but is not limited to, proof of insurance, ACH forms, UCC1, dealer drafting instructions, balance transfers, and check printing.
• Disburses and advances all consumer real estate and non‑real estate loan proceeds.
• Prints documentation and prepares all payoff checks to the issuer on the loan agreement.
• Processes vehicle titles, registration, and plates in accordance with state guidelines.
• Obtains, completes, and processes accurate title work documentation for the purpose of lien perfection.
• Conducts title investigation to help provide a resolution to missing or incorrect title paperwork.
• Reviews and processes incoming dealer draft payments efficiently.
• Is able to sort, log, and disburse daily applications evenly amongst the team.
• Handles and resolves all incoming inquiries courteously and professionally.
• Demonstrates a team player with a positive attitude within the department and across the credit union.
• Identifies department needs and suggests proper process improvement or training to meet those needs.
• Participates and facilitates ongoing training to provide operational support on current processes.
• Completes various loan projects, system testing, internal Wiki updates, and training as assigned.
• Ensures appropriate policies, procedures, and guidelines are being followed.
• Attends to detail and works well in a fast‑paced environment.
• Refs to problems beyond their authority to their manager, along with recommendations.
• Performs other related duties as assigned.

• Knowledge of Wellby’s organizational functions, general operating policies and procedures.
• Knowledge of consumer lending regulations.
• Knowledge of secretarial practices and procedures, business English, spelling, and punctuation.
• Knowledge of personal computer usage and Microsoft Office Suite.
• Knowledge of all Home Equity, Home Equity Line of Credit, Consumer Line of Credit, and Consumer Closed End loans.
• Skill in operating computer equipment and general office machines such as copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding machines.
• Ability to interpret regulations affecting the Credit Union.
• Ability to communicate information and ideas so others will understand; must exchange accurate information in these situations.
• Ability to work effectively across organizational departments and functions to achieve strategic goals.
• Ability to work in a fast‑paced team environment with exceptional customer service skills.
• Ability to communicate…