Consumer Lending Processor II

* Works with purpose and is driven to provide the best team member experience.
* Willingness and ability to exhibit Wellby Core Values every day.
* Conducts quality assurance audits prior to funding to ensure completeness and accuracy for consumer real estate and non-real estate documentation.
* Helps support cross-functional departments by guiding and directing lending operations in relation to consumer loan funding.
* Coordinates with member and retail partners to obtain the necessary documentation for loan closing and if necessary, post funding documentation.
* Manages incoming inquiries related to consumer loan operations received through various channels.
* Demonstrate sound decision-making skills when adding dealerships to our rolodex.
* Ensure post-funding documentation for all consumer real estate and non-real estate documents is submitted to cross-functional departments and completed. After funding, documentation includes but is not limited to proof of insurance, ACH forms, UCC1, dealer drafting instructions, balance transfers, check printing, etc.
* Disburse and advance all consumer real estate and non-real estate loan proceeds.
* Print documentation and prepare all payoff checks to the issuer on the loan agreement.
* Process Vehicle Titles, Registration, and Plates in accordance with state guidelines
* Obtain, complete, and process accurate title work documentation for the purpose of lien perfection.
* Conducts title investigation to help provide a resolution to missing or incorrect title paperwork.
* Review and process incoming dealer draft payments efficiently.
* Is able to sort, log, and disburse daily applications evenly amongst the team.
* Handles and resolves all incoming inquiries courteously and professionally.
* Demonstrates a team player with a positive attitude within the department and across the credit union.
* Identifies department needs and suggests proper process improvement or training to meet those needs.
* Participate and facilitate ongoing training to provide operational support on current processes.
* Completes various loan projects, system testing, internal WIKI updates, and training as assigned.
* Ensure appropriate policies, procedures, and guidelines are being followed.
* Attention to detail and work well in a fast-paced environment.
* Refers to problems that are beyond their authority to their manager, along with their recommendations.
* Performs other related duties as assigned.
* Knowledge of Wellby’s organizational functions, and general operating policies and procedures.
* Knowledge of consumer lending regulations
* Knowledge of secretarial practices and procedures, business English, spelling, and punctuation.
* Knowledge of personal computer, utilizing Microsoft Office Suite.
* Knowledge for all Home Equity, Home Equity Line of Credit, Consumer Line of Credit, and Consumer Closed End loans.
* Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding machines.
* Ability to interpret regulations affecting the Credit Union
* Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
* Ability to work effectively across organizational departments and functions to achieve strategic goals.
* Ability to work in a fast-paced team environment with exceptional customer service skills.
* Ability to communicate clearly and concisely, orally and in writing.
* Ability to motivate others and to work in a large cross-functional team dynamic.
* Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision and establish and maintain effective working relationships with other team members.
* Ability to coordinate several concurrent activities simultaneously.
* Ability to work effectively both independently and as part of a team.
* Ability to ensure all work assigned is completed timely to the department.
* The team member performs a variety of related tasks which are mostly routine but are sensitive in nature.
* Non routine…