Front Desk​/Customer Service Representative

Job Title

Front Desk Customer Service Representative

General Manager

Non-Exempt

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Processes student registrations using effective sales/customer service techniques.
• Schedules and manages birthday/pool parties. Supervises private party staff.
• Resolves customer concerns/complaints using a professional approach.
• Assists members with purchases of merchandise and vending.
• Greets parents and students as they report to the front desk.
• Checks in students on the attendance tracking system.
• Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
• Monitors Snack Shack area and provides guidance to Snack Shack staff.
• Checks voicemail and email correspondence and responds in a timely manner.
• Updates informational displays with accurate and timely promotions and literature.
• Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
• Makes collection calls to resolve open account problems.
• Prepares twice daily student lesson schedules for use by instructors and management staff.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
• Fulfills other duties and responsibilities as assigned by the Employer.

• Leadership roles
• Flexible hours
• Great pay
• Valuable work experience
• Increased social opportunities
• Future references/referrals

• Ability to work with children
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)

High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.

Ellis CPR/AED and Ellis First Aid certifications required. (May be obtained within first 90 days of employment if applicant possesses the equivalent certifications from another nationally recognized training provider)

While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.

Goldfish Swim School Webster is a learn‑to‑swim facility for kids ages 4 months to 12 years. Our proven confidence‑building curriculum promotes a love of swimming and teaches children to be safer in and around the water.

For additional information see

Webster Swim Club LLC is an Equal Opportunity Employer. All associated locations are independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchisee. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Goldfish Swim School Corporate.