Front Desk/Customer Service Representative Job Webster area,Texas USA,Entertainment & Gaming

Position: Front Desk / Customer Service Representative

We’re a rapidly growing, award winning franchise that is not your typical company! We change lives. We help children reach their goals.

Benefits

Leadership roles
Flexible hours
Great pay
Valuable work experience
Increased social opportunities
Future references/referrals

Requirements

Ability to work with children
Excellent interpersonal communication and organizational skills
Must pass background examinations (included with training)

Job Title: Front Desk Customer Service Representative

Reports to: General Manager

FLSA Status: Non-Exempt

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Duties and Responsibilities

Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.

Processes student registrations using effective sales/customer service techniques.

Schedules and manages birthday/pool parties. Supervises private party staff.

Resolves customer concerns/complaints using a professional approach.

Assists members with purchases of merchandise and vending.

Greets parents and students as they report to the front desk.

Checks in students on the attendance tracking system.

Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.

Monitors Snack Shack area and provides guidance to Snack Shack staff.

Checks voicemail and email correspondence and responds in a timely manner.

Updates informational displays with accurate and timely promotions and literature.

Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.

Makes collection calls to resolve open account problems.

Prepares twice daily student lesson schedules for use by instructors and management staff.

Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience

High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.

Certifications and Licenses

Ellis CPR/AED and Ellis First Aid certifications required. (May be obtained within first 90 days of employment if applicant possesses the equivalent certifications from another nationally recognized training provider)

Work Environment

While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.

About the Facility

Goldfish Swim School Webster is a learn‑to‑swim facility for kids ages 4 months to 12 years. Our proven confidence‑building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see

NOTE:

The information within this posting is not all-inclusive and may be subject to change.

Webster Swim Club LLC is an Equal Opportunity Employer.

All associated locations are independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchisee. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Goldfish Swim School Corporate.

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Job Posting Language

Front Desk​/Customer Service Representative

Front Desk/Customer Service Representative